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The Senior Product Manager will drive the strategy, roadmap, and execution of the compliance platform, collaborating with cross-functional teams, engaging customers, and leading product development.

Own strategy and execution for a major compliance product area: set multi-year vision, lead cross-functional initiatives, use customer and data insights to prioritize, partner with engineering on model-driven systems, mentor PMs, and engage enterprise customers for demos and requirements.

Lead and scale end-to-end onboarding and tiered customer support for a fintech SaaS product. Own time-to-first-verification metric, build onboarding playbooks, SLAs, escalation and incident response protocols, knowledge base, and a support organization. Partner with Product, Engineering, Sales, and founders to reduce onboarding time, improve SLAs, and create reliable voice-of-customer feedback loops.