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The RevOps Manager oversees systems, data, and processes connecting sales, marketing, customer success, and finance, ensuring accurate revenue forecasting and operational efficiency through effective modeling and reporting.

Provide bilingual (French/English) technical support for INNERGY Design and integrated CAD/CAM workflows via Intercom and Microsoft Dynamics. Troubleshoot integrations, configure libraries, create reproducible bug reports, tag tickets to train Intercom AI, maintain knowledge base articles, and collaborate with Engineering and Product to improve products and automation.

Manage and grow a portfolio of existing SaaS/ERP customers by driving upsells, renewals, and cross-sell opportunities. Build strategic account plans, negotiate contracts, monitor account health with Customer Success, maintain CRM records, forecast pipeline, and reduce churn while aligning solutions to customer business goals.

The Account Manager will manage a portfolio of customers, focusing on growing partnerships, upselling services, and driving contract renewals while collaborating with various teams to maximize customer success.

Lead and scale the Solutions Engineering team, collaborating with Sales and Product to deliver technical solutions and drive revenue. Develop a culture of continuous improvement, support high-value deals, and ensure customer feedback shapes product direction.