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Own design, rollout, and optimization of delivery workflows for strategic customers. Translate customer needs into scalable product configurations, drive product outcomes with engineering, manage high-impact implementations, troubleshoot with operations and delivery partners, and influence roadmap to improve delivery volume and reliability.

Lead product strategy and execution for Nash's logistics platform, integrating enterprise systems (OMS/WMS/TMS/POS) and AI models. Drive discovery, prioritize features, scope requirements, validate with customers, support launches, build enablement materials, and measure product impact to deliver operational value for large enterprise customers.

Own investigation, resolution, and escalation of complex platform and integration issues. Monitor Datadog alerts, coordinate P1 incidents, produce actionable escalations, document known patterns, and provide overflow delivery support for enterprise customers.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

The role focuses on closing complex sales with enterprise clients in logistics, requiring a strong technical background and strategic relationship building.

The Customer Success Engineer will support enterprise clients in integrating and optimizing Nash's platform through technical guidance and problem-solving. Responsibilities include troubleshooting, designing solutions, and enhancing customer outcomes with a strong focus on API integrations and performance analytics.

The Technical Customer Success Manager will manage strategic enterprise accounts, ensuring adoption, performance, and growth, while collaborating with customer teams to optimize solutions on Nash's platform.

Lead product marketing at Nash, focusing on positioning, narrative development, competitive intelligence, and launch processes while using AI tools to enhance workflows.

The Client Director will drive high-value enterprise sales, establish relationships with executives in target industries, and align offerings with customer needs. They will manage a complex sales pipeline and collaborate with product and marketing teams while maintaining CRM updates.

As a Logistics Product Manager, you'll design and optimize delivery workflows, act as a liaison between customers and teams, manage high-impact implementations, and influence product roadmaps to enhance customer satisfaction and delivery performance.