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Lead and grow a technical customer support function: build runbooks/SOPs/escalation paths, own SLAs and support metrics (CSAT, response and resolution times), coordinate incident response with engineering and datacenter/OEM partners, manage support tooling and AI-enabled automation, and scale coverage and scheduling to keep customers live and loyal.

As an HPC/GPU Cluster Architect, you will design, architect, and scale GPU clusters, ensuring performance and reliability while automating fleet operations and mentoring junior engineers.

Partner with the CEO to drive strategy and execution, remove organizational bottlenecks, translate decisions into cross-functional action, and represent the CEO externally. Build domain knowledge of AI/ML, GPU finance, and datacenter deal dynamics while coordinating leadership alignment and ensuring measurable outcomes. Role requires daily in-person presence in San Francisco.

Own full-cycle sales to AI labs, startups, and enterprises buying GPU compute. Hunt and qualify leads, negotiate contracts, run demos and POCs, forecast and manage CRM, and represent the company at industry events while collaborating with technical stakeholders.

Manage and grow relationships with GPU providers and datacenter operators, source and onboard new compute capacity, negotiate long-term supply agreements, coordinate onboarding with engineering, monitor performance and risks via KPIs, and drive pipeline reporting and sales collateral for provider partnerships.

Build high-fidelity, polished frontend interfaces with attention to visual detail, motion, interaction design, and performance. Partner with product and design to turn ideas into shippable experiences, make scalable frontend architecture decisions, mentor engineers, and grow into broader product ownership.

Lead the visual identity for SF Compute across web, marketing, social, events, presentations, and product. Create and maintain a scalable design system, move quickly from exploration to polished execution, and collaborate directly with the CEO to shape brand storytelling and touchpoints.