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Build internal GTM applications, automations, integrations, data syncs, and AI workflows across Sales, Implementation, Customer Success, Support, and Revenue Operations. Own solutions from discovery through deployment and iteration, connecting systems such as HubSpot, Intercom, Jira, Slack, and Snowflake. Replace manual processes with scalable software, collaborate with technical and non-technical teams, and improve customer lifecycle operations through hands-on engineering.

Build internal GTM systems, applications, integrations, automations, and AI workflows for customer-facing teams. Partner with Sales, Implementation, Customer Success, Support, and Operations to turn manual or ambiguous processes into scalable software. Develop API integrations, webhooks, data synchronization, event-driven workflows, and tools across HubSpot, Intercom, Jira, Slack, Snowflake, and other platforms. Own projects from discovery through deployment, adoption, and iteration.

Owns the employee lifecycle across recruiting, onboarding, employee relations, payroll inputs, compliance, offboarding, and culture initiatives. Partners with managers and leadership on people decisions, supports global teams across two sites, manages full-cycle talent acquisition, administers the Spark HR platform, and uses people data to improve programs and influence business decisions.

Own a portfolio of enterprise hospitality accounts to drive adoption, retention, and expansion. Build executive relationships, lead strategic conversations and EBRs, identify risks and growth opportunities using customer data, and collaborate cross-functionally to deliver measurable customer outcomes and revenue growth.

Lead customer onboarding projects from kickoff through handoff to Customer Success. Manage project plans, SOW delivery, stakeholder coordination, training, adoption tracking, risk mitigation, and go-live readiness while improving implementation playbooks and processes.

Own complex technical support investigations from escalation through resolution. Reproduce issues, determine root causes, assess impact, create actionable Jira tickets, develop workarounds, validate fixes, and communicate findings to customers and internal teams. The role partners with Customer Care, Product, Engineering, and operations while improving escalation standards, documentation, troubleshooting playbooks, and support processes.