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Develops Watu’s retail channel in Northern Brazil by prospecting and activating commercial partners, onboarding stores, building retailer and sales-team relationships, training staff, monitoring in-store execution and portfolio health, achieving sales targets, tracking competitors, and reporting regional insights. The role requires strong field presence, external sales experience, CRM proficiency, relationship-building, negotiation, and residence in Belém, Pará, with regional travel as needed.

Provide empathetic, efficient customer support via multiple channels; diagnose and resolve issues; log and follow up tickets; improve processes and knowledge base; collaborate with Product, Technology and Operations to enhance customer journeys using CRM, automation and AI tools.

Lead B2B CX team and manage outsourced B2C operation, improve customer journey using AI and automation, drive performance via KPIs (SLA, CSAT, NPS, AHT), build processes, convert data into actions, and collaborate with Product, Tech, Sales, and Ops to scale service.

Senior QA Engineer embedded in a squad owning test architecture, automation, API and contract testing, performance/load testing, and the squads Definition of Done. Mentor other QA engineers, deputise for the QA Chapter Lead, lead chapter initiatives (tooling/frameworks), triage complex failures, and use AI/LLM tools to accelerate QA workflows.

Lead the Aftersales Engineering squad owning architecture, APIs, data models, integrations, and delivery. Drive code quality, release sign-off, partner governance, and operational configurability. Manage and mentor 4-6 engineers, enforce engineering standards, and collaborate tightly with Product to deliver post-sale workflows and reporting.

Lead a 4-6 engineer Android squad owning architecture, PR review, release & QA strategy, mobile API design, partner/vendor governance, and developer growth. Drive delivery, define DoD, ensure Play Store releases, feature-flagged rollouts, and align squad patterns with platform standards.

Lead the Payments squad owning PSP integrations, Payment API, and reconciliation tools. Set architecture, enforce engineering standards, review PRs, drive releases, onboard new providers, ensure observability and production reliability, and provide hands-on technical leadership and day-to-day people support for 3–5 engineers.

Lead the Messaging Experience squad owning architecture, delivery reliability, and conversational orchestration for SMS, WhatsApp, and FCM. Provide technical direction, PR-level code review, partner governance (Infobip), observability, retry/fallback strategies, and light people management of 3–5 engineers. Drive sprint planning, API design, and ensure scalable, multi-market message delivery.

Design, implement, and maintain automated test frameworks using Playwright and TypeScript/JavaScript. Perform functional, regression, API (REST/GraphQL), and exploratory testing. Validate UI and backend SQL operations, manage test environments with Docker Compose, collaborate with developers on test scenarios and code reviews, and create test documentation and defect reports.

Lead design and implementation of scalable Playwright-based automated test frameworks. Execute functional, regression, integration, UI and API (REST/GraphQL) testing, validate SQL data integrity, manage Docker Compose test environments and CI/CD integration, review code/tests, mentor junior QA, and drive test strategy and process improvements to ensure high software quality.