Support RFP and marketing operations by entering opportunities in Backstop CRM, maintaining the marketing sample library, updating PowerPoint slides, coordinating presentations and print instructions, managing portal access/passwords, preparing monthly and quarterly update emails and reports, handling ad hoc biography and slide requests, and performing other administrative tasks as needed.

Provide advanced desktop and collaboration support across Microsoft technologies; troubleshoot hardware, software, networking and A/V systems; manage device lifecycle, ticket queue, vendor coordination, and documentation; contribute to endpoint compliance, knowledge base, and rollout projects with occasional after-hours support.