Designs data-driven middle-mile and final-mile logistics networks, pricing models, and financial solutions using client data, Python, and SQL. Forecasts labor, facility, and transportation costs to protect margins; validates models against warehouse operations, seasonal demand, SLAs, and bottlenecks. Supports system setup, API integrations, account implementations, and onsite start-ups while bridging commercial pricing with post-launch operations and margin performance.

Leads a client-based logistics profit center with accountability for people leadership, warehouse and distribution operations, customer service, vendor performance, safety, quality, labor efficiency, budgets, and profitability. The role hires, trains, and develops employees; manages operational leaders; maintains client relationships; oversees provider settlements and compliance; implements Lean warehouse practices; monitors costs and performance; and drives continuous process improvement across the local operation.

Own the post-sale lifecycle for strategic Onward platform accounts, including onboarding, retention, renewals, expansion, customer training, issue resolution, integrations, and business reviews. Build executive and operational relationships, monitor account performance, coordinate with internal teams, translate customer feedback into product requirements, and ensure customers achieve measurable value from the platform.