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Mercura

Customer Support Engineer

Reposted 16 Days AgoSaved
In-Office
Munich, Bayern, DEU
Junior
Junior
Artificial Intelligence • Automation • Manufacturing
Own end-to-end technical customer resolution: reproduce and debug production issues across code, logs, databases, and integrations; communicate with users; deploy and manage AI agents for support automation; create clear escalation write-ups; and build playbooks to reduce recurring problems.
Top Skills: PostgresPythonReactTypescript
Mercura Logo
Mercura

Forward Deployed Engineer

17 Days AgoSaved
In-Office
Munich, Bayern, DEU
Mid level
Mid level
Artificial Intelligence • Automation • Manufacturing
Own technical implementations from kickoff to go-live: integrate systems (ERP/APIs), structure messy data, adapt and fine-tune LLMs, build prototypes into production, and maintain daily stakeholder/customer relationships.
Top Skills: AgentsAPIsGraphQLLlmsPrompt EngineeringPythonReactRestSAPSQLTypescriptWebhooks
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