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Leads nationwide LTL services and operations for a $400 million transportation spend. Manages carrier relationships, negotiations, routing, consolidation, scheduling, cost optimization, performance reporting, and service improvements. Partners with operations, finance, and IT while developing a high-performing team. Requires more than 10 years of LTL transportation experience, including five years in leadership, strong carrier-network and pricing expertise, analytical ability, negotiation skills, TMS proficiency, and experience managing large-scale spend.

Coordinate daily logistics operations for customer accounts, including load planning, shipment tracking, appointment scheduling, data entry, and issue resolution. Manage carrier and customer relationships, respond to phone and email requests, investigate delays or freight problems, and communicate updates proactively. Learn transportation management systems, logistics processes, and freight operations across LTL, truckload, and intermodal transportation while delivering strong customer service in a fast-paced environment.

Analyze transportation data and model optimization opportunities involving consolidation, mode selection, LTL pooling, routing, network design, and transportation costs. Prepare and validate data, use optimization and simulation tools, quantify savings, and develop practical customer recommendations. Collaborate with data science, technology, operations, solution design, client success, and customer teams to deliver transportation engineering solutions and support implementation planning.

Coordinates daily logistics operations for customer accounts, including load building, planning, appointment scheduling, shipment tracking, data entry, and issue resolution. Maintains carrier and customer relationships, responds to phone and email requests, investigates delays and freight issues, and proactively communicates updates. Learns transportation management systems and processes while delivering strong customer service in a fast-paced environment.

Own and grow a portfolio of Mexico-based logistics clients, driving retention, profitability, customer satisfaction, strategic account plans, business reviews, reporting, and continuous improvement. Coordinate internal teams, support implementations, resolve escalated issues, manage performance cadences, and deliver TMS and Tableau reporting. The role requires strong transportation and cross-border logistics expertise, customer-facing leadership, advanced communication skills, and up to 30% travel.

Coordinates daily logistics operations for customer accounts, including load planning, shipment tracking, appointment scheduling, data entry, issue resolution, and customer communication. Manages carrier and customer relationships, investigates delays or freight issues, provides solutions, and collaborates with account management and audit teams. Learns transportation systems, logistics processes, and industry practices while prioritizing multiple tasks in a fast-paced environment.

Supports brokerage compliance through report preparation, document organization, analytics assistance, ISO organization, powers of attorney, and post-entry release services. Monitors and reports on assigned work, coordinates with the Brokerage/General Counsel team, and completes daily administrative tasks. The part-time hybrid role requires dependable attendance, strong communication, initiative, organization, and English-Spanish bilingual ability.

Leads accounting staff and supports month-end close, reconciliations, audits, tax reporting, budgeting, forecasting, payroll accounting, and financial reporting. Maintains Mexico entity records, analyzes discrepancies, applies accounting standards to customer contracts, improves and automates processes, supports business leaders, addresses inquiries, and trains direct reports. The role requires strong Excel and ERP expertise, accounting controls knowledge, and leadership experience.

Collects and analyzes product performance, user behavior, market, and competitor data to support product strategy. Creates KPI dashboards and reports, conducts user research, translates findings into feature requirements and workflow diagrams, and collaborates with Product Managers and Engineering leads on prioritization, roadmaps, and product improvements. Communicates actionable insights that guide feature development and technology investment.

Develops and manages Redwood’s CoreTrust partnership by building relationships with account executives, enabling partner-led sales, identifying member opportunities, coordinating introductions, obtaining shipment data, and generating logistics assessments and revenue. The role tracks partnership activity in a CRM, creates joint account plans, supports training and business reviews, collaborates on marketing enablement, reports performance metrics, and travels up to 30% for meetings, member visits, and industry events.