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Leads a team delivering SaaS implementations and customer onboarding for strategic accounts. Oversees project execution, milestones, escalations, capacity, KPIs, documentation, and customer handoffs. Coaches Implementation Managers, improves delivery processes, coordinates cross-functional partners, and ensures customers activate solutions and achieve value on schedule.

Own quality evaluation for LLM-driven and agentic products by building regression suites, golden datasets, scoring rubrics, and test harnesses. Detect hallucinations, tool-calling failures, prompt regressions, and unsafe behavior. Define reliability metrics, integrate evaluations into CI/CD, improve observability and tracing, contribute to API and end-to-end automation, and coach QA engineers on AI testing practices.

Provide escalated IT support across endpoints, identity, Microsoft 365, networking, security, collaboration tools, and conference-room AV. Manage user accounts, device provisioning, assets, licenses, tickets, documentation, training, and incident response. Build PowerShell and Microsoft Graph automations, troubleshoot recurring issues, support technology rollouts, and mentor technicians. The role requires advanced Windows and macOS support, Intune and Kandji expertise, strong communication, and 4–6 years of relevant experience.

Provides strategic and operational legal guidance to executives and the board; drafts and negotiates SaaS, commercial, vendor, privacy, and partnership agreements; supports sales, finance, procurement, HR, cybersecurity, M&A, financing, intellectual property, insurance, and compliance matters; manages outside counsel and builds scalable legal processes, systems, and workflows.

Leads a six-person Commercial Sales team focused on new-logo acquisition, pipeline generation, quota attainment, and revenue growth. Develops go-to-market and prospecting strategies, coaches account executives, manages Salesforce reporting and forecasting, supports cross-selling and upselling, and partners with marketing, product, enablement, and executive stakeholders. The role also drives sales performance, professional development, accountability, and expansion into strategic industry verticals.

Responsible for acquiring new logos and growing Novara's presence in Canada by prospecting, managing a full enterprise sales cycle, maintaining a pipeline 4x quota, executing territory plans, using Salesforce, and collaborating with Marketing, SDRs, Product, Implementation, and executives to close EH&S SaaS deals in high-risk industries.