Top Tech Jobs & Startup Jobs

Leads the external escalation desk, overseeing case allocation, timely resolution, quality, and customer experience improvement. Drives root-cause analysis, corrective projects, retention initiatives, audits, training, process documentation, compliance, and cross-functional issue resolution. Reviews dashboards and KPIs, presents critical matters to senior leadership and committees, coordinates escalations across customer service functions, and reduces repeat complaints and service defects.

Lead and deliver Bi-Modal projects for Sales24 Originations, align IT and business priorities, run monthly IT-business meetings, manage releases, ensure integration and defect-free production, maintain documentation, risk management, vendor and dashboard oversight.

Manages assurance audits under RBI guidelines, coordinates regulatory and statutory audits, maintains audit records, updates internal audit processes and policies, and conducts annual risk assessments for audit planning. The role also tracks process adherence, supports regulatory walkthroughs, coordinates risk and compliance meetings, consolidates common risks, and drives closure of audit observations and nonconformances. Success requires strong financial-services knowledge, internal audit and compliance expertise, analytical ability, communication skills, and results orientation.

Lead dialer strategy and execution for outbound customer service processes. Develop SOPs, site load-leveling, monitor metrics, drive automation with IT, ensure TRAI compliance, audit implementation, and coordinate stakeholders to improve productivity and contact rates.

Handle inbound and outbound credit card customer calls to resolve service requests, complaints, and queries per SLAs. Meet metrics (AHT, FCR, CSAT, productivity), maintain process documentation, ensure TATs and compliance, raise process gaps, and support process improvements including RPA initiatives.

Leads the implementation, optimization, governance, and compliance of consent management platforms across digital channels. Integrates consent workflows with websites, mobile apps, CRM, marketing, and analytics systems; coordinates legal, compliance, IT, product, and marketing stakeholders; manages privacy risks, PIAs, DPIAs, audits, reporting, and remediation; and drives training, awareness, customer transparency, and privacy-first practices.

Manage premium card partnerships, develop embedded alliances, and enhance product value propositions. Track new card sales, coordinate sales-growth initiatives, define product positioning and branding strategies, and manage product P&L and budgets. Lead business requirement documentation, cross-functional launch readiness, compliance adherence, partner relationships, benchmarking, complaint management, and process documentation for new and existing card products.

Manages centralized, data-based audits across products, transactions, and processes within the Data Analytics Unit. Analyzes exception reports, performs focused testing and drill-downs, identifies early warning indicators, monitors corrective-action closure, and supports audit teams. The role also maintains audit tools, monitoring systems, process documentation, turnaround-time adherence, and stakeholder reporting while ensuring control and process compliance.

Leads commercial cards sales by acquiring and retaining B2B customers, achieving revenue and profitability targets, developing consultative payment solutions, managing pipelines and forecasts, and expanding corporate relationships. Responsibilities include proposals, pricing negotiations, onboarding, cross-selling, compliance, stakeholder management, customer issue resolution, and mentoring junior employees.

Develop and execute talent acquisition strategies, manage full-cycle recruitment, strengthen employer branding, and ensure a seamless candidate experience. Lead recruiters and coordinators, partner with department heads, monitor hiring metrics, ensure background verification and process compliance, manage recruitment vendors, organize hiring events, and drive hiring-system improvements and dashboards.