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Lead and execute assigned internal process and functional audits, perform testing and sampling, prepare audit reports, identify revenue leakage/loss events, ensure compliance with audit standards and regulations, follow up on action items and ATR closures, and maintain accurate process documentation within defined TATs.

Investigate and decide on fraud alerts for applications and transactions, communicate with customers, document case facts, report fraud patterns to analytics, ensure KYC and regulatory compliance, and meet productivity and accuracy KPIs while minimizing false positives.

Lead talent acquisition strategies, manage hiring processes, oversee a recruitment team, and enhance employer branding to attract candidates.

Manage and optimize consent management solutions for customer data compliance, working with various departments to align on data privacy regulations and enhance customer trust.

Lead process re-engineering and project implementation for customer-facing operations, coordinate audits and closure of findings, manage contingent workforce and vendors, analyze and document process changes, and measure post-implementation benefits to improve customer experience and compliance.

Lead the design and governance of patch management lifecycle, ensuring compliance, operational stability, and efficient deployment of patches across the organization.

Lead and manage the insider threat program to detect, investigate, and prevent data leakage. Operate monitoring tools, review alerts, coordinate escalations with compliance and HR, maintain incident trackers, refine DLP rules, produce metrics and reports, manage service partners, and ensure process documentation, DR participation, and adherence to security frameworks and audits.

Manage day-to-day MIS and reporting operations for the SBI Card data lake. Build and maintain dashboards, produce regular and ad-hoc analysis, ensure data quality and governance, support ETL/data warehouse structures, and present data-driven insights to stakeholders to improve credit card business performance.

Develop and maintain credit, collection, behavior, acquisition, transaction-level and fraud scorecards; build propensity and self-cure models; create micro-segments; automate and deploy models to decision engines/data lake; maintain model inventory and ensure model performance and stability.

The Senior Manager of Data Governance will oversee data protection compliance, conduct audits, and manage vendor relationships to enhance data governance frameworks and standards.