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Reviews participant expense and reimbursement requests for WIOA, grant, and corporate policy compliance. Manages grant budgets, participant financials, reimbursements, invoices, supporting documentation, audit deliverables, and monthly reporting. Provides financial compliance guidance to project teams and workforce boards while maintaining accurate records and meeting deadlines. The role also provides administrative support across remote teams and requires strong analytical, organizational, communication, and confidentiality skills.

Provides front-line support in a workforce development center by greeting and triaging customers, assessing needs, assisting with computers and online assessments, reviewing resumes, supporting job searches, delivering presentations, coordinating workshops and office activities, and connecting individuals with appropriate services. The role is fully onsite, serves a culturally diverse customer base, and requires strong customer service, communication, organization, confidentiality, and judgment.

Leads regional workforce development operations, overseeing locations, executive directors, budgets, quality assurance, compliance, customer relationships, funding sources, market growth, contracts, and corporate initiatives. The role manages operational performance, financial outcomes, regulatory adherence, and service quality across assigned projects while supervising teams and traveling regionally as needed.

Oversee Career Team’s Direct Services division, leading regional and executive teams, monitoring KPIs and expenditures, implementing strategic plans, supporting service delivery, conducting site reviews, and identifying expansion opportunities. The role requires cross-functional leadership, workforce development expertise, financial deadline management, and relationship-building with workforce boards. This is a remote position with travel of up to 25%.

Supervise accounting staff and oversee invoicing, reconciliations, financial reporting, budgeting, forecasting, payroll analytics, month-end close, audits, and project fiscal operations. Ensure GAAP, WIOA, contractual, and organizational compliance across multiple projects. Serve as a financial liaison to executives, project teams, customers, and workforce boards while improving accounting processes and maintaining accuracy, confidentiality, and timely reporting.

Deploys across workforce projects to stabilize operations, resolve quality and compliance issues, clear backlogs, and restore performance. Conducts file audits, risk assessments, root-cause analysis, corrective action planning, and performance reporting. Delivers workforce program training, develops SOPs and job aids, supports project launches, and partners with QA, Operations, Performance, and technology teams. Requires frequent travel to project sites and hands-on experience with workforce eligibility, enrollment, case management, service approvals, and data systems.

Provides workforce development and employer services, including business outreach, job order support, recruiting events, job seeker referrals, career planning, case documentation, and placement tracking. Builds employer partnerships, connects job seekers with work-based learning and community resources, ensures Wagner-Peyser compliance, protects customer data, and supports employment and retention outcomes across North Central Texas.

Builds community and employer partnerships to increase awareness and engagement with workforce services. Represents the organization in stakeholder discussions, coordinates outreach and special events, leads traditional and social marketing initiatives, develops customer pipelines to American Job Centers, maintains documentation, and supports WIOA program outcomes. Requires strong communication, presentation, organizational, and relationship-building skills, along with knowledge of workforce programs and the local region.

Supervise quality assurance activities for workforce development programs by reviewing case files, monitoring data integrity, verifying payments, ensuring WIOA/TANF and contract compliance, identifying deficiencies, and supporting corrective action. The role maintains spreadsheets and dashboards, prepares billing documentation, assists with audits, leads staff check-ins, supports policy improvements, and coordinates targeted training while protecting confidential participant information.

Serves as the primary contact for workforce program inquiries and complaints. The coordinator investigates concerns, facilitates informal resolutions, interprets WIOA and related policies, prepares findings and reports, maintains complaint records, monitors resolution timelines, and identifies service improvements. The role also develops procedures and training materials, supports customer service training, tracks satisfaction metrics, collaborates with workforce partners, and ensures accessible, equitable communication for diverse customers.