Top Tech Jobs & Startup Jobs

Lead and manage training programs for customer support teams. Develop and deliver onboarding and ongoing coaching for live-chat agents handling wireless internet products, create training materials and curricula, measure agent performance, drive continuous improvement, and collaborate with stakeholders to improve customer experience using digital tools and CX insights.

Provide live-chat customer support and troubleshoot wireless internet products and services. Communicate clearly in English, type accurately, work rotational shifts, and deliver positive client-facing experiences.

Handle live chat customer support, troubleshoot wireless internet products and services, engage customers to deliver excellent CX, and resolve issues while representing client brands professionally.

Provide frontline customer support via live chat, troubleshoot wireless internet products and services, engage customers to resolve issues and deliver excellent CX, and represent client brands positively.

Provide customer support via live chat, troubleshoot wireless internet products and services, deliver excellent customer experiences, and engage positively to resolve issues and retain customers.

Provide customer support via live chat, troubleshoot wireless internet products and services, engage customers to deliver excellent CX, and apply company CX tools and processes to resolve issues.

Provide live-chat customer support and troubleshoot wireless internet products and services. Engage customers, resolve issues, and deliver positive CX using tech-enabled tools in a contact-center environment.

Provide customer support via live chat, troubleshoot customers' wireless internet products and services, engage positively to resolve issues, escalate when needed, and deliver excellent CX aligned with client requirements.

Monitor and evaluate outbound sales calls for quality and compliance, investigate and document complaints, and implement corrective action plans. Provide side-by-side coaching, train new hires on quality benchmarks and product, generate reports and data-driven insights, and support operations to meet client targets and audit requirements.

Provide live-chat customer support and troubleshoot wireless internet products and services. Engage customers to deliver excellent CX, resolve issues, and represent client brands with a positive, energetic approach.