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Owns post-sale client success across onboarding, activation readiness, go-live support, performance monitoring, issue resolution, relationship management, risk mitigation, and continuous improvement. Coordinates Operations, Product, Engineering, Project Management, Training, and Partnerships teams; produces client-facing reports; tracks adoption, utilisation, service performance, satisfaction, and recovery actions. Identifies expansion opportunities without owning commercial negotiations. Requires regular UK travel and event-based evening and weekend support.

Hands-on mechatronics engineer developing electromechanical products from concept through prototyping, testing, validation and production readiness. Design and integrate mechanical, electrical and control systems, build test rigs, diagnose failures, support pilot deployments, and work with suppliers to improve manufacturability, reliability and compliance.

Lead Boxbar's global revenue strategy and execution across Sales, Business Development, Customer Success, partnerships and Revenue Operations. Build repeatable go-to-market motion, own pricing and commercial discipline, deliver predictable forecasts, improve retention and expansion, and scale a global commercial organisation while partnering with CEO, COO, CFO and Product.

Lead US commercial growth by identifying high-value opportunities across events, venues, sports and hospitality. Manage full sales cycle, build pipeline, create ROI-led proposals, represent Boxbar at events, collaborate with UK teams, and help define repeatable US go-to-market strategies.

Develop and maintain Android kiosk applications and backend services, integrate payment providers and hardware, troubleshoot software/hardware/network issues, improve performance and reliability, participate in architecture and code reviews, support deployments and monitoring, and take ownership from design through production.

Develop and maintain frontend and backend systems for a live-venue drinks platform. Build APIs, integrate third-party services and hardware, deploy scalable cloud services, contribute to Android and real-time features, troubleshoot production issues, and collaborate across product, operations and customer success to deliver reliable, secure software.