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Partners with organizational leaders on employee relations, performance management, workforce planning, organizational change, and HR programs. Provides coaching, resolves employee matters, analyzes workforce data, supports compensation and performance processes, maintains HR systems and reporting, and collaborates with Talent Acquisition, Payroll, Benefits, and other HR teams to meet business needs and improve employee experience.

Provides welcoming, professional service to bank clients through in-person, phone, and email interactions. Processes deposits, withdrawals, transfers, check cashing, loan payments, fraud requests, and other routine transactions while verifying identities, completing documentation, balancing cash and vault inventory, and following BSA and bank security procedures. Also manages returned mail, document scanning, office supplies, and shared spaces while maintaining strong client and vendor relationships.

Perform operational and SOX audits including risk assessments, testing (including ITGC), and documentation. Prepare workpapers, report findings, recommend control improvements, and support audit communications. Leverage automation, data analytics, and AI to enhance audit efficiency.

Evaluate financial condition of individuals and businesses for lending decisions. Prepare credit presentations, cash flow analyses, forecasts, risk ratings, and annual reviews. Analyze loan requests and supporting documents for complex deals, conduct property inspections, assist lenders with closings, mentor junior analysts, and support credit department risk-management projects while maintaining compliance.

Design, build, and maintain Power BI semantic models, dashboards, and KPI-driven reports. Translate business requirements into analytics solutions, create DAX calculations, validate and reconcile data, optimize performance, enforce dataset security, document metrics, and support BI governance and release processes in a regulated banking environment.