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Leads Finalsite’s digital analytics and Insights and Optimization service. Analyzes GA4, heatmapping, website, user behavior, and marketing data; audits tracking and reporting; develops optimization strategies; and delivers client education and consultation. Owns service scalability, lifecycle processes, standards, and AI-enabled workflow improvements while collaborating with Sales, Customer Success, Product, Marketing, and Professional Services teams. The role is fully remote within the U.S. and requires 20% travel.

Coordinates delivery of SEO, PPC, and social advertising services for assigned clients. Manages timelines, meetings, deliverables, documentation, campaign performance communication, risks, and cross-functional collaboration. Builds client relationships, supports retention and renewals, identifies growth opportunities, and communicates marketing recommendations. Requires working knowledge of digital marketing platforms, performance metrics, and project management practices.

Identify, triage, and remediate vulnerabilities in web applications and proprietary software. Refactor .NET/C# code, implement secure coding standards, conduct code reviews, support secure SDLC practices, and assess SAST, DAST, penetration testing, and bug bounty findings. Monitor emerging threats and OWASP Top 10 updates while supporting compliance with FERPA, COPPA, GDPR, UK GDPR, and other data protection standards. The role is fully remote but requires permanent residency in India and specified IST working hours.

Manage relationships with independent and charter schools, initially supporting RevTrak financial operations, reconciliation, reporting, payment workflows, and discrepancy investigations. Expand into strategic ownership of the full Finalsite platform, driving adoption, customer satisfaction, transaction growth, retention, upsell opportunities, and churn prevention. Translate complex financial and technical concepts for school leaders and internal teams while serving as a trusted client advocate.

Lead reliability and platform architecture for a GCP-primary, multi-cloud environment. Own Kubernetes platform health, network and edge architecture, infrastructure as code, observability, disaster recovery, high availability, security, capacity planning, and cloud cost optimization. Lead high-severity incident response and on-call participation, establish engineering standards and change-management practices, enable developer self-service, and mentor senior engineers. The role requires staff-level technical leadership across infrastructure and application reliability.

Manage and coach Client Success Managers while overseeing a high-value portfolio of public school clients. Drive client satisfaction, product adoption, renewals, retention, and upsell opportunities. Build stakeholder relationships, resolve escalations, maintain accurate Salesforce and Totango records, manage renewal and growth pipelines, and develop best-practice resources. The role is fully remote within the United States and requires travel as needed.

Manage a portfolio of K-12 education accounts as a strategic post-sale partner. Responsibilities include driving retention and renewals, increasing product adoption, identifying expansion opportunities, selling supplemental services, monitoring account health and churn risk, advocating for clients internally, and maintaining accurate records in ChurnZero and Salesforce.

Manages a portfolio of named K-12 education accounts as a strategic post-sale partner. Responsibilities include driving retention, renewals, product adoption, account growth, supplemental services sales, risk mitigation, client advocacy, and cross-functional issue resolution. The role monitors customer health metrics, maintains accurate records in ChurnZero and Salesforce, supports team initiatives, mentors colleagues, and provides industry expertise and consultative guidance.

Lead ownership of database health, performance, security, and cost optimization across CloudSQL/PostgreSQL, MongoDB, MSSQL, and MySQL. Implement HA/DR, observability, migrations, automation, and compliance controls; mentor teams and participate in on-call rotation.

Lead technical strategy and modernization of a high-scale communications platform. Improve reliability, observability, and operations across Kubernetes and multi-cloud environments. Drive migration planning, IaC adoption, incident response, architecture standards, and cross-functional engineering coordination while maintaining production stability.