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Build and operate Leap’s post-sale client delivery engine. Responsibilities include designing scalable delivery processes, forecasting activation, savings, and revenue, automating client reporting with AI, defining analytics requirements, measuring lifecycle campaigns, supporting drug sourcing strategy, and identifying opportunities for client engagement and account expansion. The role partners closely with Sales, Operations, Analytics, Marketing, Pharmacy, and Growth Strategy teams.

Leads Leap’s highest-value cross-functional clinical operations initiatives, including client launches and structured experimentation. Designs hypotheses, metrics, timelines, and ownership; drives execution across Clinical Operations, Client Success, Marketing, Data & Analytics, and Engineering; converts results into leadership decisions; and builds scalable operating models and playbooks. Acts as a strategic partner to leadership and manages ambiguous company-wide problems without formal authority over all stakeholders. The role is hybrid in New York City with market travel as needed.

Execute and refine clinical activation playbooks, support new client launches, provide operational coverage across Intake, Care Operations, and Care Guide teams, establish operating cadences, build performance dashboards, track funnel KPIs, identify bottlenecks, and partner with Engineering on workflow automations. The role requires cross-functional coordination, hands-on execution, and influencing peer managers without formal authority in a rapidly scaling health-tech operation.

Own the company's operating cadence, accelerate decision-making, lead high-priority cross-functional projects, and manage OKRs to ensure strategic accountability and scalable operations.

Drive enterprise sales for employer groups of 5,000+ by building relationships with brokers, TPAs, PBMs and other partners, managing pipeline, presenting proposals, and closing deals to meet quota and grow revenue.

The Strategic Client Success Manager ensures client satisfaction and retention within a portfolio of strategic relationships, focusing on operational excellence and value delivery. The role involves account management, data-driven performance discussions, and cross-functional collaboration to drive growth and mitigate risks.

The Senior Software Engineer will develop AI and automation systems to enhance operational efficiencies and product delivery, focusing on clinical and business operations.

Lead enrollment strategy for a portfolio of large employer and health-plan clients: diagnose engagement gaps using data, design and run client-specific activation plans, influence stakeholders, coordinate cross-functional execution, and build the Enrollment Marketing function and playbooks to scale enrollment and activation.

Lead Leap's engineering function: hire and scale a high-performing team, own the technical roadmap and architecture, build AI-native data and production ML systems (LLMs/agents), and deliver correct, auditable healthcare workflows for drug identity, causal attribution, and intervention automation.

Lead end-to-end technical client implementations: gather requirements, configure platform and SFTP/data integrations, validate files, oversee QA, and coordinate cross-functional teams. Improve automation and scalability, remediate technical failures, maintain documentation, and ensure on-time, accurate launches with high client satisfaction.