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Leads underwriting strategy, risk selection, pricing, portfolio performance, and profitable growth for a specialized automobile dealership insurance division. Directs underwriting standards, quality assurance, agency partnerships, and complex-risk decisions while developing underwriting talent through coaching, training, performance management, and succession planning. Collaborates with Sales, Claims, Product, Risk, and business leaders to respond to market changes and evolving dealership exposures.

Acts as a liaison between business teams and IT or vendor development teams for claims technology and process solutions. Gathers and documents complex requirements, defines scope, manages backlogs and user stories, develops acceptance tests, performs user acceptance testing, supports application administration, and analyzes business processes and integrations. The role also assists with project planning, risk mitigation, stakeholder communication, user support, training, and continuous improvement.

Supports commercial insurance underwriters by preparing quotes, new and renewal policies, processing amendments, maintaining underwriting files, responding to agency service representatives, and underwriting small renewal policies within assigned authority. Reviews risks, recommends actions beyond authority, and suggests workflow improvements. The position requires a high school diploma or equivalent, with an associate degree and relevant work experience preferred.

Lead underwriting strategy and operations for the Educational Institutions portfolio. Oversee risk selection, pricing, coverage, quality control, loss performance, and profitability. Develop and coach underwriting staff, manage talent planning, strengthen agency partnerships, and collaborate with sales and business leadership on growth and retention. Analyze portfolio trends and market changes, improve workflows, and communicate underwriting guidelines and strategy to internal teams and agency partners.

Investigate, evaluate, negotiate, and resolve primarily non-litigated New York commercial general liability claims. Responsibilities include analyzing coverage, drafting coverage letters, managing risk transfer and litigation-related matters, attending legal proceedings, controlling expenses, interpreting laws, and mentoring less experienced colleagues.

Leads Coverage and Specialty Claims, supervising claims examiners and staff attorneys handling complex liability and commercial auto claims. Establishes coverage review standards, oversees coverage determinations, reserves, litigation and defense panel management, reinsurance reporting, bad faith claims, and high-exposure claim negotiations. Directly manages selected pollution, hazardous waste, bond, cyber, and other specialty claims while developing staff and ensuring technical, regulatory, and service standards.

Investigates, evaluates, negotiates, and resolves litigated and non-litigated education institution liability claims. Responsibilities include coverage analysis, drafting coverage letters, evaluating damages, negotiating settlements, directing defense counsel, attending legal proceedings, and resolving complex claims independently. The role requires strong commercial general liability experience, knowledge of multi-state education institution claims, adjuster licensing, and advanced understanding of applicable laws and claims practices.

Serves as a virtual sales consultant and territory manager for independent insurance agencies. Builds territory sales plans, conducts discovery-based virtual sales calls, identifies growth opportunities, manages agency commitments, evaluates competitors, recommends insurance solutions, and uses CRM, quoting, analytics, and Power BI tools to monitor performance and drive profitable sales, retention, and market share.

Leads the inside sales organization by driving premium growth, profitability, retention, and agency engagement. Develops sales strategies, targets, forecasts, and accountability processes; coaches and develops the sales team; oversees agency segmentation and territory strategy; uses CRM, TalkDesk, and analytics to improve performance; partners with underwriting, regional sales, and marketing; and advances virtual sales processes through operational improvements and market intelligence.

Conduct quality assurance reviews of Commercial General Liability and Errors and Omissions claims files. Analyze claim-handling trends, prepare leadership reports with improvement recommendations, lead calibration sessions, communicate findings, coach associates, and support training for claims leadership and frontline staff. Ensure adherence to claims procedures, coverage requirements, legal and regulatory standards, and settlement practices while collaborating with regional and line-of-business leaders.