Handle inbound and outbound calls to close sales and retain customers, provide product information and accurate quotes, escalate and resolve issues, maintain product and process knowledge, follow schedules, and support customers through installation while meeting sales targets and delivering quality service.

The B2B Sales Representative grows the commercial account base in an assigned Sioux Falls territory. Responsibilities include prospecting new business, cold calling, managing leads and sales funnels, meeting quotas, maintaining customer relationships, resolving service issues, preparing proposals and competitive analyses, and forecasting results. The role requires knowledge of telecommunications products, strong communication and presentation skills, independent judgment, organization, reliable transportation, and proficiency with Microsoft Office, ICOMS, and Salesforce.

Provides customer support for sales, billing, service issues, orders, upgrades, and installation scheduling. Researches and resolves issues using computer systems, escalates priority concerns, documents customer interactions, coordinates with internal departments, handles payments, and delivers digital support through social media and online platforms. The role serves in-person, virtual, and internal customers in a telecommunications and fiber internet environment.