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Provide first-line, customer-facing IT support for end users: investigate issues, log and allocate tickets, deliver solutions or workarounds, and escalate complex problems to engineers. Support via phone, email and web portal, working within a structured, fast-paced team and developing technical skills through training and hands-on experience.

Lead end-to-end implementations of the Rental product suite, managing multiple projects, training customers on-site and remotely, tracking risks and delivery, and ensuring projects meet timelines and outcomes through strong client management and technical consultancy.