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Provide B2B application support for Klipboard ERP/SaaS products: troubleshoot issues via phone/email/chat, manage cases to resolution, write SQL scripts/queries, produce documentation, deliver customer training, and work rotaed support hours with proactive case management and team knowledge-sharing.

Lead end-to-end e-commerce implementations: discovery, design, configuration, integrations, testing, deployment, and adoption. Advise customers on digital commerce strategies, design automation and AI-enabled solutions, manage project delivery, support testing and training, document solutions, and mentor consultants to drive scalable, repeatable implementations.

Lead end-to-end implementations of the Rental product suite, managing multiple projects, delivering on-site and remote training, tracking risks/status, escalating issues, and ensuring timely successful delivery using consultancy and technical knowledge.

Deliver end-to-end ERP finance implementations: install, configure and train customers on accounts modules, support pre-sales demos, manage go-live checklists, resolve implementation and post-live issues, liaise on requirements, test modifications, and produce consultancy documentation.

Provide first-line B2B application support for Klipboard Rental: troubleshoot issues, write SQL queries, communicate with customers via phone/email/chat, maintain detailed case notes, meet SLAs, create documentation and deliver training, and work rotating overnight shifts covering AUS/NZ hours.

Lead end-to-end implementations of the Rental product suite, managing multiple projects, conducting on-site and remote training, tracking delivery status, escalating risks, and using consultancy and technical skills (including SQL) to ensure successful customer outcomes.

Manage and coach a team of customer support representatives to deliver SaaS platform support across phone, email, and chat. Oversee daily support operations, KPIs, escalations, ticketing processes, inventory/stock management, and cross-team collaboration to improve customer experience, retention, and reporting.

Serve as the first point of contact for customers via email, chat and phone. Resolve first-line issues, triage bugs/features, demo and onboard customers, set up websites, provide basic training, manage Freshdesk tickets, maintain product catalog content, and recommend website improvements based on feedback.

The Sales Executive will achieve sales targets, manage inbound/outbound calls, secure new business, and maintain client relationships. They will also handle administrative duties and report on performance metrics.

Design and build HubSpot websites and global site migrations, create digital and print assets, produce mock-ups, collaborate with stakeholders, adhere to brand guidelines, adapt approved concepts, and deliver artwork in required formats across campaigns and channels.