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Design, build, and scale production-grade autonomous AI agents for Felix’s WhatsApp-based fintech platform. Responsibilities include agent architecture, LLMOps observability, product integration, containerized deployment, evaluation pipelines, RAG and cost optimization, and technical mentorship. The role requires translating AI strategy and business needs into reliable, maintainable systems supporting payments, loans, fraud, and other critical functions.

Lead cross-product discovery and define Felix’s conversational, generative, and declarative UI platform. Ship the initial experience on WhatsApp, establish patterns for native iOS and Android, guide product designers across squads, and design compliant financial interactions with legal and risk partners. Conduct research, analyze transcripts and analytics, prototype in Figma and code, generate concepts, and set direction for how products, context, and assistant behavior work together across conversational surfaces.

Lead discovery and product design for Felix’s conversational AI platform, defining generative and declarative UI patterns across WhatsApp, iOS, and Android. Research user behavior, prototype and ship platform experiences, establish conversation design direction, collaborate with product squads and engineers, and integrate compliance, consent, and recovery states into the experience.

Lead cross-product discovery and define Felix’s conversational, generative, and declarative UI platform. Research user behavior, establish design patterns, prototype and ship the initial WhatsApp experience, then expand patterns to iOS and Android. Collaborate with product squads and engineers, guide conversation design, integrate compliance disclosures and consent, and influence product direction through user research, analytics, critique, and hands-on design execution.

Own Felix’s end-to-end chargeback strategy across acquiring and issuing environments. Build representment playbooks, win-rate measurement, cohort analytics, dashboards, governance, and scalable operating processes. Advise on network rules, regulatory requirements, processor relationships, fraud controls, and build-versus-buy decisions. Partner with Fraud, Product, Engineering, Compliance, Analytics, and external vendors while mentoring dispute-processing team members and supporting executive reporting.

Own Felix’s treasury function across multi-currency cash and liquidity management, banking relationships, credit facilities, controls, policies, and settlement operations. The role will manage funding across entities and corridors, oversee lender reporting and covenant compliance, support banking and financing activities, and partner with Finance, Accounting, FX, Compliance, and Product. As the first dedicated treasury hire, this person will build scalable processes, hire a Treasury Analyst, and help develop the broader treasury team.

Own Felix’s treasury function across cash and liquidity management, multi-currency funding, banking relationships, credit facilities, lender reporting, internal controls, and treasury policies. Partner with Finance, Accounting, FX, Compliance, and Product to optimize settlement and payment operations. Build the treasury function from the ground up, including hiring and developing a team and supporting regulatory and audit requirements.

Architect and develop scalable backend microservices for payments, disbursements, or governance, risk, and compliance systems. Build secure, high-performance financial infrastructure using Google Cloud and distributed-system technologies, support millions of daily requests, and collaborate with product, operations, and compliance teams. The role also includes mentoring engineers, improving platform capabilities through analytics and feedback, and implementing payment, onboarding, KYC, and regulatory workflows.

Leads Felix’s Lifecycle and CRM strategy across activation, retention, reactivation, cross-sell, and customer lifetime value. Owns incentives, experimentation, segmentation, personalization, communication governance, and lifecycle channels including WhatsApp, email, and push. Builds and manages the Lifecycle & CRM team, measures incremental impact through control groups, and partners with Product, Growth, Data, Brand, and Operations to translate customer insights into growth opportunities and product improvements.

Lead Felix’s lifecycle and CRM strategy across activation, retention, reactivation, cross-sell, and customer value. Own incentives, experimentation, segmentation, personalization, communication governance, and performance measurement across WhatsApp, email, push, and in-product experiences. Build and manage the Lifecycle & CRM team, develop customer intelligence with Data, and translate behavioral insights into product and growth opportunities.