Top Tech Jobs & Startup Jobs

Provides first-line technical support for multiple clients by troubleshooting Windows, Microsoft 365, hardware, networking, printers, VoIP, account access, and connectivity issues. Handles tickets, password resets, user setup, documentation, routine maintenance, antivirus checks, and escalations. The role requires customer-focused communication, ongoing training, and approximately four to six weeks of in-person training in Graham, North Carolina.

Manage service delivery for a life sciences-focused MSP pod, overseeing support staff, service quality, SLAs, ticketing, billing accuracy, utilization, capacity planning, escalations, client reviews, onboarding, documentation, and continuous improvement. Ensure delivery aligns with HIPAA, HITECH, GxP, and FDA 21 CFR Part 11 requirements. Coach technical staff, coordinate incident communications, improve PSA workflows, and partner with client executives and customer success managers.

Support sales by leading technical discovery, designing solutions across managed IT, cybersecurity, cloud, AI, and professional services, producing SOWs/BOMs, delivering presentations/demos, responding to RFPs, and ensuring clean handoffs to delivery teams.

Manage client relationships across Central Washington, serving as the primary advisor from sales handoff through onboarding, service optimization, renewals, and expansion. Lead executive business reviews, monitor account health, address at-risk clients through improvement plans, identify revenue opportunities, manage NPS feedback, and develop client advocacy. Success is measured through portfolio growth, retention, reduced churn, and client health.

Lead billing operations for recurring, project, and hardware-as-a-service revenue in a $100M+ MSP. Ensure invoice accuracy, ASC 606 alignment, month-end cutoffs, and cross-team validation. Drive automation, system integrations (PSA/CRM/ERP), process documentation, audit support, and manage a small team of billing specialists to improve scalability and collections.

Serve as primary client contact to retain, onboard, and grow MSP cybersecurity and IT accounts. Lead onboarding, drive renewals, run executive business reviews, manage at-risk clients with improvement plans, identify expansion opportunities, and collect feedback/NPS to improve service and advocate client outcomes.

The Account Executive will drive new logo acquisition in IT services, manage the full sales cycle, and collaborate with teams to build solutions, aiming for revenue growth.

Lead network architecture and delivery for MSP engagements across LAN/WAN, SD-WAN, wireless, and network security. Provide pre-sales design, hands-on implementation of Extreme and Fortinet platforms, develop standards and templates, perform network assessments, mentor junior engineers, and represent the practice in client-facing strategy discussions.

Own end-to-end delivery of professional services engagements (infrastructure, cloud, Modern Work). Lead initiation, scoping, scheduling, resource coordination, risk and budget management. Act as primary client contact, protect scope and margin, manage change orders, maintain project data in ConnectWise Manage, produce documentation, coordinate cross-functional teams, and contribute to PMO process and tooling improvements.