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Manage luxury European travel bookings for partner agencies and their clients. Build relationships, create bespoke itineraries, convert leads, exceed sales targets, resolve travel issues, maintain CRM records, and provide highly personalized service throughout the booking process.

The Controller will oversee full-cycle, multi-entity accounting operations, financial reporting, month-end close, internal controls, compliance, audits, cash management, and financial risk mitigation. This role will lead accounting process improvements, leverage automation and AI tools, evaluate financial systems, and mentor the accounting team. The Controller will also partner with executive leadership by providing accurate financial insights, supporting profitable decisions, and building scalable finance infrastructure.

Coordinates business development logistics, including industry events, trade shows, webinars, and luxury travel FAM trips. Develops itineraries, manages registrations, bookings, invoices, agreements, gifting, reporting, and client records. Partners with internal leaders and travel suppliers, conducts post-trip follow-up, tracks overrides, and prepares Tableau production reports. Requires strong organization, communication, documentation, technology skills, and the ability to manage multiple priorities independently.

Build and grow UJV’s new Groups division by developing sales processes, managing B2B group travel inquiries and bookings, negotiating supplier contracts and rates, coordinating group execution, improving booking systems with the tech team, and cultivating relationships with travel advisors and industry partners. The role requires luxury travel expertise, strong sales performance, operational problem-solving, and the ability to establish a scalable business function independently.

Lead quality engineering across the product suite by defining test strategies, building and maintaining automated UI, API, integration, and regression tests, integrating tests into CI/CD pipelines, managing defects, tracking quality metrics, and conducting exploratory testing. Mentor QA engineers, collaborate with Engineering and Product, improve testing processes, and contribute to performance, security, and accessibility testing.