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Support SMB legal clients across EMEA with onboarding, pilots, adoption, workflow configuration, demos, and training. Translate user feedback into actionable product improvements, document best practices, and manage defined workstreams within broader client programs. The role requires legal familiarity, strong communication, analytical judgment, comfort with AI tools and prompt engineering, and the ability to deliver reliable outcomes with increasing autonomy.

Lead the People workstream for multiple market expansions, creating roadmaps, governance, and playbooks. Coordinate cross-functional stakeholders, manage risks and dependencies, define people-readiness criteria, and hand over operational processes. Continuously improve expansion playbooks to accelerate future launches while ensuring compliance, payroll, benefits, and employee experience.

Own post-sale customer experience for enterprise law firms/corporates: design and execute tailored adoption playbooks, lead multi-year change-management programs, drive measurable ROI and expansion, coordinate cross-functional teams, and translate client feedback into product and go-to-market improvements.

Serve as the primary technical escalation and continuity lead for strategic legal-AI accounts: own technical blueprints, lead Sev1/Sev2 incident response, define escalation and account-health frameworks, drive adoption and enablement, coordinate cross-team resolutions, and partner with CSMs on business outcomes.

Serve as the senior technical owner for strategic accounts: manage escalations and incident response, maintain account technical blueprints (data, integrations, security), drive adoption through enablement, define escalation and account-health frameworks, coordinate cross-team resolution paths, and partner with engagement managers on business outcomes.

Own complex enterprise accounts end-to-end, driving rollout, adoption, expansion, and renewals. Design value strategies and success plans, use data and health signals to prevent churn, lead consultative upsell conversations, automate workflows with AI, build repeatable engagement frameworks, and coach Engagement Managers and Associates to scale customer outcomes.

As a Technical Support Specialist at Legora, you'll deliver exceptional customer service, resolve complex issues, and collaborate with teams to improve user experience, while mastering Legora's platform and creating resources for users.

As a Legal Engineer Associate, you will support the adoption of AI in legal tasks, work with clients on onboarding, design use cases, and document best practices.

Manage end-to-end payroll operations for a U.S.-based company, ensuring accurate, compliant, and timely payroll execution while collaborating with PEO.

Serve as the primary technical owner for Strategic Accounts: lead incident response, define escalation and account-health models, maintain account technical blueprints, drive adoption through technical enablement, and coordinate cross-team resolution for high-stakes issues.