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Assists the Business Office Manager and facility leadership with administrative operations, meeting minutes, filing, clerical accounting, cash receipts, ancillary data, HR and payroll support, incident documentation, supplies, and regulatory compliance. Maintains confidentiality of resident protected health information, supports community relations, coordinates with departments, and helps ensure office procedures, safety practices, and operational needs are maintained.

Develops and administers facility marketing and public relations programs to increase census, communicate services, manage information release, and maintain community relationships. Responsibilities include media relations, internal communications, surveys, policy development, emergency communications, budgeting, employee training support, and confidentiality compliance. The role supervises staff and requires coordination with residents, families, employees, civic leaders, government agencies, and facility departments.

Develops and directs marketing, public relations, community outreach, and referral development programs for a skilled nursing facility. Builds relationships with hospitals, physicians, discharge planners, families, community organizations, and media; supports census growth; manages communications and information-release policies; tracks satisfaction and marketing efforts; prepares budgets; and supervises related activities while maintaining resident privacy and rights.

Processes employee lifecycle transactions in Workday and other HR systems, maintains accurate workforce data, performs audits and reporting, investigates discrepancies, and supports compliance reviews. Coordinates with HR, payroll, benefits, onboarding, compliance, and facility teams. The role also contributes to HRIS testing, projects, process improvements, documentation, employee inquiries, and root-cause analysis while protecting confidential information.

Prepares and analyzes Medicare and Medicaid cost reports, workpapers, reconciliations, and reimbursement analyses. Reviews general ledger activity, validates financial and operational data, allocates expenses to appropriate cost centers, researches reimbursement regulations, supports audits, manages bad debt analysis, and ensures timely regulatory filings. The role also trains team members and collaborates with facility and PACS staff to obtain documentation.

Leads the accounting team and oversees month-, quarter-, and year-end close processes, financial reporting, reconciliations, internal controls, audits, and technical accounting guidance. Analyzes variances, supports strategic initiatives and acquisitions, improves processes through standardization and automation, and partners with operational and corporate leadership. Provides coaching, performance management, and supervision to accounting professionals while ensuring accurate and compliant financial results.

Directs staff development and in-service education programs, coordinates recruiting and employment documentation, supports payroll and benefits, supervises staff, conducts emergency drills, maintains regulatory records, coordinates infection control surveillance, participates in inspections, and provides direct resident care. Requires a current RN or LVN/LPN license, nursing education experience, long-term care experience, CPR certification, and strong communication and organizational skills.

Leads staff education, nursing orientation, clinical training, competency validation, and onboarding at a post-acute care facility. The role maintains training records, supports regulatory and survey readiness, promotes infection-control education, mentors clinical staff, and collaborates on quality-improvement initiatives. Requires a California LVN license, at least two years of LVN experience, and skilled nursing, post-acute, or long-term care experience.

Provides Tier I technical support through phone, email, and ticketing channels. Troubleshoots common issues involving accounts, Microsoft 365, operating systems, connectivity, applications, printers, and peripherals. Documents tickets accurately, resolves issues at first contact when possible, and escalates complex problems with complete troubleshooting details. Uses knowledge articles, follows ITSM procedures, supports users professionally, and collaborates with advanced support teams on escalations and technology initiatives.

Process and enter invoices, maintain vendor profiles, reconcile statements, respond to vendor inquiries, support month-end close, 1099 preparation, audits, and provide AP reports and administrative support.