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Assists the Director of Staff Development with employee orientation, in-service education scheduling, training records, safety programs, health examinations, drills, incident documentation, surveys, supplies, and related administrative tasks. May support HR and payroll activities, answer questions, maintain confidential resident information, and coordinate with facility departments. Requires dependable attendance, strong communication and customer service skills, computer literacy, clerical knowledge, and a high school diploma or GED.

Assists the Business Office Manager with administrative operations, clerical accounting, cash receipts, data entry, administrative projects, and community relations. Maintains confidentiality of residents’ protected health information and follows applicable regulations and facility procedures. Requires a high school diploma or GED, office and computer literacy, typing and 10-key skills, and proficiency with office equipment. The position has no supervisory responsibilities.

Manages the facility front desk, greets residents and visitors, answers and routes calls, maintains visitor logs, performs clerical tasks, supports departments, protects confidential information, and keeps the reception area organized. The role requires professionalism, empathy, strong communication, organization, multitasking, dependability, and weekend availability.

Welcomes residents, families, visitors, vendors, and community partners; answers and directs calls; assists visitors; manages mail and deliveries; maintains an organized reception area; and provides general clerical and administrative support while maintaining professionalism and confidentiality.

Develops and manages healthcare facility marketing, public relations, communications, media relations, community engagement, and census-growth programs. Maintains compliant information-release policies, promotional materials, newsletters, and resident communications; coordinates surveys, meetings, training, media inquiries, and emergency communications. Builds relationships with residents, families, civic leaders, and community organizations, supports facility programs, manages the marketing budget, and supervises related activities while protecting resident confidentiality.

Supports technology procurement and IT asset management by tracking inventory, coordinating equipment fulfillment and shipping, preparing purchase orders, monitoring deliveries, maintaining purchasing records, and working with vendors and internal stakeholders. The role also supports cost tracking, reporting, audits, compliance, and discrepancy resolution while ensuring technology equipment is accurately organized and available.

Designs print and digital materials including brochures, stationery, advertisements, flyers, and logos. Coordinates production with external vendors, ensures quality and timely delivery, manages project tickets, supports internal clients, and resolves production issues. The role requires strong typography, color, composition, communication, technical, and project-management skills while handling multiple priorities independently and collaboratively.

Supports facility human resources operations, including employee orientation, recruitment, onboarding, benefits administration, payroll processing, employee records, compliance audits, training coordination, and employment verification. The role prepares HR and payroll reports, processes deductions and garnishments, reconciles payroll, manages accruals, supports workers’ compensation and complex HR cases, coordinates safety and emergency programs, and maintains confidentiality of employee and resident information. May supervise an HR Assistant and assist with facility surveys and compliance activities.

Leads community sales performance, occupancy, and revenue growth. Develops sales strategies, goals, forecasts, and budgets; monitors metrics and market trends; coaches and trains community teams; supports customer service and hospitality standards; and collaborates with executive leadership and internal departments. Builds sales culture, maintains stakeholder relationships, and ensures teams understand senior living offerings, customer needs, and applicable assisted living regulations.

Supports human resources administration in a healthcare facility, including employee orientation, recruiting, onboarding, records maintenance, benefits administration, compliance reporting, training coordination, safety programs, and employee communications. Manages payroll processing, garnishments, deductions, tax liabilities, accruals, reconciliations, termination checks, employment verifications, and payroll reports. Maintains confidentiality, supports audits and surveys, assists with complex HR cases, and may supervise an HR Assistant.