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Manages casino property marketing operations, promotions, advertising, public relations, social media, special events, vendor relationships, budgets, and promotional calendars. Supervises marketing staff, coordinates campaign materials, supports guest satisfaction, ensures regulatory compliance, and monitors performance and profit objectives. The role also develops press releases, manages media correspondence, oversees VIP and brand promotions, and maintains relationships with internal teams, guests, and external vendors.

Provides administrative and operational support across HR functions, including employee records, onboarding, orientation, licensing, communications, events, wellness initiatives, and employee inquiries. Maintains office areas and supplies, prepares reports, supports compliance, and ensures confidentiality. Requires strong organization, communication, customer service, computer, multitasking, and problem-solving skills, with flexibility to work nights, weekends, holidays, and varying shifts.

Manage property-wide special events and promotions, including tournaments, drawings, VIP events, communications, budgets, prizes, staffing, and post-event analysis. Coordinate events from conception through implementation, supervise Promotions Department staff, monitor performance and labor costs, maintain regulatory compliance, and ensure excellent guest experiences. The role also supports forecasting, marketing initiatives, community events, and customer service standards.

Directs the Finance department, including general ledger, warehouse, cage, and soft count operations. Oversees budgets, capital planning, financial reporting, internal controls, regulatory compliance, accounting systems, and operational efficiency. Leads staff development, scheduling, performance management, and customer service standards while ensuring adherence to GAAP, SEC, IRS, state regulations, and gaming control requirements.

Leads accounting, financial reporting, internal controls, regulatory compliance, budgeting, capital planning, and operational analysis. Oversees five direct reports across general accounting, casino accounting, purchasing, warehousing, budgeting, and analysis. Maintains compliance with GAAP, SEC, IRS, state revenue requirements, and gaming regulations while providing management reporting and supporting efficiency initiatives.

Completes a six-month casino marketing program by educating guests about the loyalty program, driving enrollments, supporting promotions and events, assisting with the PENN Play app, and providing excellent customer service. The role requires proactive guest engagement, accurate knowledge of casino offerings, regulatory compliance, confidentiality, and diplomatic issue resolution.

Provides technical support for end-user computers, applications, phones, printers, network connectivity, access systems, and property technology. Troubleshoots hardware and software, manages inventory, user access, phone systems, remote vendor support, and network wiring. Maintains compliance and delivers customer service to guests, staff, and colleagues. Requires Microsoft, Windows, networking, Active Directory, hardware, software, and imaging experience.

Directs property-level human resources operations and serves as a strategic HR partner to departments and leadership. Oversees recruitment, employee and labor relations, investigations, performance management, compensation, benefits, engagement, compliance, talent reviews, staff development, HR analytics, budgeting, scheduling, and employee relations programs. Provides guidance on corrective actions, terminations, organizational development, and regulatory compliance while leading HR staff and supporting business goals.

Supports casino property marketing through advertising, public relations, promotions, entertainment coordination, special events, social media coordination, and customer service. Assists with event setup, press releases, media correspondence, promotional calendars, entertainment bookings, ticket sales, and customer-service data tracking while maintaining regulatory compliance and delivering strong guest service.

Collects slot cash boxes, counts and processes currency and tickets, prepares cash reports, packages funds, transports verified funds, follows key-control and gaming regulations, maintains count-room equipment, and provides professional service. Requires basic computer and math skills, English communication, physical ability to stand and lift over 25 pounds, and eligibility for Ohio Gaming Commission licensing.