Provide advanced 3rd line support for Linux platforms, manage technical incidents, lead change activities, and maintain documentation and service quality.

The External Identity Support Analyst provides remote support for customer solutions, manages configuration databases, and develops service offerings while advising clients on complex challenges.

Originates and closes complex IT services and digital transformation deals, builds C-suite and senior technical relationships, grows accounts via upsell/cross-sell, executes territory plans and sales campaigns, and collaborates with pre-sales, marketing, consultants and partners to meet revenue and GP targets.