Top Tech Jobs & Startup Jobs

Provides first-line support for iQmetrix software products by managing the support queue, triaging cases, troubleshooting issues, resolving cases when possible, and escalating complex problems. Communicates with clients through email and chat, documents solutions, identifies incidents and trends, updates knowledge articles, and participates in after-hours on-call coverage. The role requires clear communication, methodical investigation, case ownership, AI-tool verification, and collaboration with technical and product teams.

Provides frontline support for iQmetrix software by managing case intake, triage, live chat, troubleshooting, client communication, escalations, documentation, and case ownership. The role resolves issues at first contact when possible, identifies incidents and recurring trends, collaborates with technical and product teams, and participates in after-hours on-call coverage.

Provides first-line support for iQmetrix software products by managing case intake, triage, live chat, troubleshooting, client communication, escalations, documentation, and incident identification. Resolves issues at first contact where possible, maintains accurate case records, collaborates with technical and product teams, uses AI-assisted tools responsibly, and participates in after-hours on-call coverage.

Own client onboarding and adoption from kickoff through go-live for a SaaS commerce platform. Lead onboarding plans, readiness checkpoints, training, setup validation, client communications, risk identification, adoption follow-up, and handoffs to account and support teams. Maintain accurate Salesforce records and improve launch consistency through playbooks, checklists, training materials, and process analysis. Collaborate with Implementation, Product, Support, Account Management, and client stakeholders.

Own client onboarding and adoption from kickoff through go-live. Lead readiness checkpoints, setup validation, training, stakeholder communication, risk identification, and post-launch handoffs. Monitor early usage, create follow-up plans, maintain Salesforce records, and improve onboarding playbooks and materials. Collaborate with Implementation, Product, Support, and Account Management teams to deliver consistent launches and help clients achieve long-term success.

Own the client onboarding and adoption experience from kickoff through go-live. Lead onboarding plans, readiness checkpoints, training sessions, setup completion, client communications, risk identification, and early adoption follow-up. Collaborate with Implementation, Product, Support, and Account Management teams, maintain accurate Salesforce records, and develop reusable playbooks, checklists, and training materials to improve launch consistency and client outcomes.

Own client onboarding and adoption from kickoff through go-live. Lead onboarding plans, readiness checkpoints, training, setup validation, stakeholder communication, risk identification, and post-launch handoffs. Monitor early usage, create enablement plans, maintain Salesforce records, and improve playbooks, checklists, and training materials. Collaborate with Implementation, Product, Support, and Account Management teams to deliver consistent launches and strong client outcomes.

Owns a major national wireless carrier account and its dealer network, serving as the executive-level relationship lead. Responsibilities include revenue growth, expansion, renewals, pricing and contract negotiations, platform and payments adoption, account reviews, dealer migrations, and issue resolution. The role coordinates internal product, delivery, support, and professional services teams while managing strategic relationships across corporate and independent dealer channels.

Lead enterprise sales conversations and product demonstrations for an AI-driven workforce management platform. Partner with sales and marketing to develop vertical go-to-market strategies, translate HR and hourly-workforce pain points into business cases, advise prospects on compliance and integrations, and provide customer and market insight to Product for roadmap decisions. The role requires a strong closer with extensive experience in enterprise, frontline, multi-location workforce environments.

Own enterprise client and prospect relationships, lead consultative product demos, support deal closing, and serve as a workforce and HR subject-matter expert. The role develops go-to-market strategies for specialty retail, partners with marketing on positioning, translates customer and market feedback into product opportunities, and advises Product on roadmap priorities, compliance, integrations, and hourly workforce needs.