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Evaluates and prioritizes business change requests, elicits and documents requirements, recommends process improvements, coordinates IT releases, supports user acceptance testing, obtains business sign-off, documents system changes, provides training, and leads retrospectives. The role partners with business, technology teams, internal clients, and vendors to deliver system enhancements aligned with operational and strategic goals.

Analyzes business requests, elicits and documents functional requirements, evaluates processes, and coordinates system enhancements with business and technology teams. The role supports delivery releases, change requests, testing, user acceptance testing, signoffs, documentation, user training, and project retrospectives. It requires familiarity with banking and mortgage concepts, strong stakeholder communication, and 2–3 years of business analysis experience.

Supports digital marketing strategy, acquisition campaigns, content development, campaign setup, optimization, A/B testing, website updates, social media, events, and partner coordination. Monitors campaign performance, analyzes data, tracks business metrics, supports forecasting and budgets, processes invoices, and prepares reports. Collaborates with marketing, UX, sales, agencies, and external digital partners to improve customer experience and marketing results.

Supports the bank’s regulatory compliance management program through regulatory change tracking, compliance monitoring and testing, control documentation, impact assessments, reporting, audit preparation, and policy maintenance. The role uses GRC systems to document requirements, findings, evidence, and action plans; collaborates with business and risk stakeholders; and helps deliver compliance training. It is a second-line-of-defence position focused on regulatory adherence within a regulated financial institution.

Supports B2B marketing campaigns, programs, partnerships, events, webinars, and educational initiatives. Responsibilities include content creation and editing, campaign setup and optimization, A/B testing, cross-channel coordination, performance reporting, budget support, vendor follow-up, and maintaining schedules and content calendars. The role collaborates with marketing, sales, internal stakeholders, and external partners in a hybrid environment.

Grows referral business in an assigned territory by building relationships with wealth, financial services, and other referral partners. Manages the sales process from initial engagement through funding, achieves revenue targets, develops sales opportunities, delivers presentations and webinars, and maintains pipeline forecasts in Salesforce. The role supports Ontario South-West through frequent territory travel, partner meetings, and virtual client engagements.

Leads growth strategy and measurable customer acquisition across digital, referral, partner, broker, and direct-to-consumer channels. Oversees digital experiences, lifecycle marketing, marketing technology, responsible AI, experimentation, analytics, budgets, agencies, and vendor relationships. Partners cross-functionally to improve conversion, funded mortgage growth, customer journeys, and marketing ROI while ensuring regulatory, privacy, legal, and risk compliance. Builds and develops a high-performing growth marketing team.

Leads credit and operational risk oversight through risk assessments, control testing, model development and validation, dashboards, reporting, and data-driven analysis. Reviews products and initiatives, advises senior leaders on escalated credit cases, supports audit and regulatory remediation, strengthens enterprise risk frameworks, and promotes risk culture. The role also contributes to climate, geolocation, fraud, and GRC-related risk initiatives while collaborating across Product, Data & Analytics, and Operations.