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Implement and deliver client IT projects involving Microsoft 365, Azure, networking, endpoint management, migrations, hardware deployments, and infrastructure upgrades. Configure and troubleshoot enterprise systems, document technical environments, identify project risks, communicate directly with clients, and coordinate transitions to support teams. The role requires hands-on Windows, cloud, networking, identity, and security expertise, with approximately 25% travel and occasional after-hours work.

Provides Tier 1 help desk support for business clients across Windows, macOS, mobile, Microsoft 365, hardware, software, and basic networking environments. Responsibilities include managing ticket queues, administering user accounts and devices, troubleshooting technical issues, documenting resolutions, supporting onboarding and device setup, assisting with IT projects, communicating with clients, and participating in rotating after-hours support.

Provide Tier 2/3 technical support for business clients across Windows, macOS, mobile devices, Microsoft 365, Azure, endpoints, networking, email security, hardware, and software. Manage tickets, documentation, client communications, endpoint provisioning, and infrastructure troubleshooting. Support IT installations, migrations, cloud deployments, and security initiatives, while providing user training and occasional after-hours support. The role begins remotely and transitions to fully onsite in Phoenix, Arizona.

Provides Tier 2 technical support for Windows, macOS, mobile devices, Microsoft 365, Azure, endpoints, networking, and security systems. Responsibilities include troubleshooting, administration, ticket management, documentation, client training, project assistance, hardware installations, cloud deployments, and proactive issue remediation. The role also includes approximately 15% travel to client sites and rotating after-hours/on-call support.

Supports the CEO as a strategic administrative and operational partner by managing calendars, communications, travel, meetings, priorities, confidential information, and follow-through. Coordinates executives, teams, clients, vendors, office logistics, recruiting, onboarding, expenses, and special projects. The role requires proactive problem-solving, sound judgment, discretion, exceptional organization, strong communication, and the ability to operate independently in a fast-paced, on-site environment.

Own end-to-end product design for complex internal and client-facing software. Translate ambiguous operational processes into structured workflows, system models, permissions, approvals, and polished interfaces. Lead discovery, information architecture, interaction design, prototyping, and visual UI design in Figma. Collaborate with product, engineering, and operations to deliver implementation-ready software, reusable design systems, and scalable experiences for internal operators and end users.