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Own post-go-live relationships for enterprise radiology IT customers, driving adoption, value realization, retention, renewals, and account growth. Develop success plans, monitor account health, lead business reviews, coordinate support and technical escalations, communicate product updates, gather feedback, and identify expansion opportunities. Build trusted relationships with radiologists, health system leaders, and IT teams while maintaining account documentation and health scores.

Train radiology customers on Fluency for Imaging through live and virtual classrooms, create and maintain training materials, assess learner understanding, and support implementation programs before and after go-live. Collaborate with customers and project teams to meet learning objectives, gather feedback, and improve training outcomes. The role is fully remote but requires travel across the U.S. and Canada up to 75% of the time.

Design and develop secure, scalable, cloud-native backend services and APIs using Java and Spring Boot. Define API contracts, data schemas, authentication models, and service boundaries. Deploy and operate services on Kubernetes, collaborate on Helm charts and CI/CD, support production systems, and guide architectural decisions through ADRs. Work across PostgreSQL, object storage, identity providers, observability, and NoSQL systems while helping teams migrate from legacy infrastructure.

Own end-to-end SmartReports implementations for hospitals and radiology practices across EMEA, from discovery and solution design through go-live and hypercare. Coordinate integration architects, engineers, hospital IT teams, vendors, and internal stakeholders; manage HL7/RIS/PACS technical workstreams, risks, issues, documentation, status communications, and operational handoffs. Maintain project scope, timelines, decision logs, and escalation processes while ensuring successful customer delivery.

Own the Fluency for Imaging delivery roadmap, product backlog, Agile team priorities, requirements, release planning, defect triage, and post-release support. Partner with Product Management, Engineering, Quality, Regulatory, Customer Success, clinicians, and healthcare organizations to translate radiology workflow needs into outcomes. Monitor product health, coordinate validation and documentation, communicate risks and progress, and support modernization and clinical AI capabilities. Travel up to 15% is required.

Sell radiology IT solutions by building strategic account plans, managing long technical sales cycles, maintaining a 3-5× quota pipeline, forecasting in Salesforce, partnering with marketing/inside sales, and representing the company at industry conferences.