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Lead a team of account managers to drive customer success, retention, revenue growth, and operational excellence for healthcare supply chain customers. Build scalable processes, manage escalations and executive relationships, analyze performance and financial data, and partner cross-functionally to implement technologies and strategic growth initiatives.

Lead customer implementations of VPL software, act as liaison across stakeholders, gather requirements, configure and launch solutions, manage project timelines and risks, document best practices, and drive continuous improvement.

Leads pharmacy account management and customer success, owning retention, satisfaction, expansion, and revenue KPIs. Manages and develops account managers, handles executive escalations, improves processes and tooling, and partners with Product, Engineering, Support, Implementation, and Finance. Uses pharmacy workflow, integration, financial, and market expertise to identify risks, resolve issues, expand accounts, and contribute to commercial growth strategy.

Manage a portfolio of healthcare accounts as primary contact, monitor account health and metrics, lead customer meetings, deliver reports and insights, resolve day-to-day issues with internal partners, support renewals, and improve customer experience.

Own and deepen a portfolio of customer relationships, develop and execute strategic account plans, drive measurable customer value, identify risks and opportunities, present data-backed recommendations, coordinate cross-functional solutions, and maintain strong consultative relationships to ensure retention and growth.

Own a portfolio of strategic B2B accounts as a trusted advisor, driving retention, expansion, and adoption. Build executive relationships, create account plans, analyze customer data to uncover savings and growth, lead renewals and executive business reviews, resolve escalations, mentor account team members, and collaborate cross-functionally to improve healthcare logistics programs.

Manage supplier relationships via outbound calls/emails, analyze shipping and compliance data to identify opportunities and gaps, drive supplier compliance and revenue targets, document findings in Salesforce, and support process improvements across accounts.