Manage supplier relationships via outbound calls/emails, analyze shipping and compliance data to identify opportunities and gaps, drive supplier compliance and revenue targets, document findings in Salesforce, and support process improvements across accounts.

Lead a team of account managers to drive customer success, retention, revenue growth, and operational excellence for healthcare supply chain customers. Build scalable processes, manage escalations and executive relationships, analyze performance and financial data, and partner cross-functionally to implement technologies and strategic growth initiatives.

Own and prioritize a dual-facing analytics portfolio, translating stakeholder strategy into technical requirements. Partner with data engineers to optimize Snowflake schemas and semantic layers, design self-service data models, and monitor dashboard performance and data integrity for internal and external Power BI reporting.