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Partner with the VP of Operations and executive team to turn strategy into execution: run company planning (OKRs), operating cadence, KPIs, SOC 2 readiness, acquisition integration, investor/vendor relations, recruiting loops, and cross-functional initiatives while driving AI adoption and scaling processes.

This role focuses on customer onboarding, training, and support in a fast-paced environment, ensuring brands gain value from OuterSignal's insights.

Lead demand generation for the Shopify ecosystem across paid, organic, affiliate, partnerships, and outbound. Scale customer base 10x, deploy a $1M+ budget, run LinkedIn/Meta acquisition, build affiliate and content programs, oversee cold email strategy, work with founders on positioning, and hire and grow the marketing team.

Build and improve production AI/data pipelines, design model evaluation workflows and Jupyter analyses, add observability to AI systems, experiment with models/retrieval/prompt architectures, integrate and abstract AI APIs, and help define inference serving, fine-tuning, and dataset-generation infrastructure.

Provide high-trust support to the CEO and executive team by managing calendar, travel, communications, vendor and expense workflows; plan company events and off-sites; prepare meeting materials and follow-ups; serve as a point of contact; and build processes to improve executive operations.

Lead OuterSignal's customer experience function: own strategic enterprise accounts, build and coach the CX team, create playbooks and onboarding, prevent churn, run QBRs, partner with sales and product, and recruit CX talent to scale the organization.

The Founding Software Engineer will architect and own core systems, build microservices, enhance customer profiles with RAG pipelines, and collaborate directly with the founding team.