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As a Full Stack Engineer, you will architect technologies for education savings platforms, develop scalable services and APIs, and improve user experiences while collaborating with teams.

Lead Vendor, Verification, and School support operations by owning KPIs and SLAs, developing operational strategies, coaching frontline Support Specialists, managing risk, and improving workflows. Partner with Strategy, Growth, and Support leaders to translate business goals into execution, use performance data to identify improvements, and ensure consistent service quality and customer experience across programs.

Leads customer support performance across phone, chat, and email channels. Owns SLAs, AHT, CSAT, NPS, quality, retention, and State Program KPIs. Manages and develops Support Specialists through coaching and performance management, handles escalations and risk mitigation, conducts quality calibration, and partners cross-functionally on process improvement, documentation, operational strategy, and scalable support practices.

Own Odyssey's application security posture: perform code reviews, run SAST/DAST/SCA and vulnerability assessments, embed security in CI/CD and cloud infrastructure, mature SOC 2 Type II compliance, use AI-assisted tooling, translate findings into actionable remediation, and lead security projects end-to-end.

Own and mature Odysseys application security posture: perform code reviews, run SAST/DAST/SCA assessments, remediate vulnerabilities, embed security into CI/CD, maintain SOC 2 Type II compliance, evaluate AI/data pipeline risks, and partner cross-functionally to translate findings into actionable remediation.

Lead technical deployments of Odyssey's SaaS platform for state education programs from kickoff through go-live and renewal. Develop and execute deployment plans, coordinate cross-functional teams (Engineering, Product, Support), configure integrations (APIs/webhooks), drive adoption and scalability, and maintain stakeholder communication to ensure successful contract outcomes.

As Implementation Manager, you will oversee customer deployments of the Odyssey platform, ensure successful implementations, and facilitate communication across teams to enhance customer experience and satisfaction.

Provide bilingual (English/Spanish) frontline customer support via phone, email, SMS, and chat; assist Spanish-speaking families and stakeholders, translate communications, resolve issues, maintain records, escalate complex cases, meet performance targets, and collaborate to improve processes.