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Guide new SaaS clients from post-sale handoff through platform setup, implementation, training, launch, and early adoption. Coordinate milestones, communicate progress, identify blockers, maintain onboarding records, resolve issues with cross-functional teams, capture feedback, improve playbooks, and use AI-supported tools responsibly to increase workflow efficiency.

Draft, refine, and publish brand-safe responses to online reviews across multiple platforms; manage review dispute appeals and dashboards; maintain templates, SLAs, and automation workflows; coordinate with internal teams and developers; report weekly insights and improve processes to protect reputation and surface operational improvements.

Perform high-volume, detail-oriented review dispute processing and data entry following SOPs; maintain data quality, ensure compliance, communicate professionally with clients/platforms, contribute process improvements and automation ideas, and update documentation.