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Generate qualified sales pipeline through outbound prospecting across email, phone, LinkedIn, and other channels. Research and engage Talent Acquisition, People, and Recruiting leaders; partner with Account Executives on account strategies and meetings; collaborate with Marketing and Product on messaging and campaigns; test prospecting strategies, analyze performance data, and help build the outbound playbook.

Own enterprise customer relationships across onboarding, adoption, expansion, and renewal. Drive AI workflow adoption, customer outcomes, ROI discussions, QBRs, executive engagement, pricing negotiations, and expansion opportunities. Build trusted stakeholder relationships, manage complex buying processes, and help develop scalable Customer Success practices in a high-growth SaaS environment.

Own full-cycle enterprise SaaS sales from discovery through close, targeting mid-market and enterprise organizations. Manage complex £25K–£250K+ ACV deals, convert inbound leads, expand existing accounts, exceed quota, and navigate consultative sales cycles with senior stakeholders. Maintain accurate forecasts and CRM hygiene while collaborating with product, marketing, RevOps, engineering, and founders to improve go-to-market strategy and product direction.

Build and lead Juicebox’s London and EMEA community through events, dinners, conferences, roundtables, and creative programming. Partner with Community, Sales, and Customer Success teams to identify customer advocates, develop storytelling opportunities, coordinate vendors and promotion, and create repeatable engagement playbooks. Track event performance across engagement, retention, and brand reach while positioning Juicebox as a trusted voice in recruiting and AI.

Manage and coach a revenue-owning Customer Success team serving mid-market and enterprise customers. Drive gross and net retention, expansions, forecasting, pipeline management, renewals, and complex customer negotiations. Build and improve customer success playbooks, processes, QBRs, and success planning. Partner with Sales, Product, and leadership to improve customer experience and go-to-market strategy.

Own enterprise customer relationships from onboarding through adoption, expansion, and renewal. Drive AI workflow adoption, customer outcomes, ROI discussions, QBRs, executive engagement, pricing negotiations, and complex buying processes. Manage strategic stakeholder relationships, identify expansion opportunities, and contribute to Customer Success playbook development in a fast-growing SaaS environment.

Lead and develop Juicebox’s London Account Executive team, owning pipeline generation, forecasting, deal execution, coaching, and team performance. Build sales playbooks, processes, operating standards, and the European go-to-market motion while partnering with Revenue Operations, Customer Success, Sales Development, Marketing, founders, and other GTM leaders. Establish the company’s first European sales office and adapt the U.S. sales approach for UK and European customers.

Lead and develop an Enterprise Account Executive team, owning pipeline generation, forecasting, complex deal execution, coaching, and team performance. Build enterprise account strategies, sales playbooks, processes, and scalable go-to-market motions. Partner with executives and cross-functional teams to close strategic opportunities, improve positioning and packaging, and expand the company’s enterprise sales organization.

Provide live customer support, investigate and reproduce product bugs, create detailed bug reports, coordinate issue resolution with engineering and product, document workflows, follow up with users, and identify recurring feedback themes. The role requires clear communication, technical curiosity, root-cause analysis, cross-functional coordination, and comfort working onsite five days per week in San Francisco.

Support the CEO by managing calendars, communications, travel, logistics, and executive events. The role coordinates meetings with customers, investors, candidates, and leadership; triages email; organizes board meetings and offsites; and builds processes that improve executive efficiency. Success requires strong organization, discretion, judgment, written communication, and proactive problem-solving in a fast-paced startup environment.