Top Tech Jobs & Startup Jobs

Build and own scaled customer success systems: health scoring, lifecycle automation, CSM engagement workflows, unified customer intelligence, and automated renewal/expansion motions. Partner cross-functionally to drive adoption, retention, and ARR growth while establishing repeatable, AI-powered programs across managed customers.

Manage and develop a team of customer success managers owning renewals, expansions, and revenue. Coach CSMs through deal reviews and calls, drive GRR/NRR/expansion targets with forecasting and pipeline management, act as a player-coach on complex deals, and build scalable CS playbooks and cross-functional processes.

Own product marketing: positioning, messaging, and end-to-end launches. Build competitive positioning and sales collateral, partner closely with Product and Sales, audit and improve messaging, and establish product marketing systems in a fast-moving PLG SaaS environment.

Manage a portfolio of customers through onboarding, adoption, expansion, and renewal. Drive AI-native workflow adoption, lead commercial conversations and renewals, identify expansion opportunities, run QBRs and ROI discussions, and help scale Customer Success playbooks at a high-growth SaaS company.

Lead product-led growth for Juicebox's self-serve channel. Own revenue from self-serve customers, run growth experiments, improve onboarding/activation/referrals, launch lifecycle campaigns, analyze product usage, and work cross-functionally to ship initiatives.

Recruit and source Go-To-Market, Engineering, Design, and Product talent; build employer brand and candidate experience; create external content and community presence; operate in a fast-paced, in-office SF environment.

Lead and develop an on-site Account Executive team in San Francisco to drive new logo growth. Own pipeline generation, forecasting, deal execution, coaching, and team performance. Build playbooks, sales motions, and GTM systems while partnering with cross-functional revenue teams and founders to scale a high-growth AI SaaS business.

Generate top-of-funnel pipeline through strategic outbound outreach to Heads of Talent, VP People, and agency owners. Collaborate with AEs, Product, and Marketing, refine outbound playbook, and book qualified meetings to drive revenue expansion.

Build and own external integrations (ATS, mailbox, SSO) to ensure reliable sync and customer value. Implement integration logic, debug sync issues, handle edge cases, and develop scalable patterns for complex external dependencies while collaborating with product and stakeholders.

Manage a portfolio of customers through onboarding, adoption, expansion, and renewals. Drive AI-native workflow adoption, commercial outcomes, pricing negotiations, ROI discussions, and QBRs. Build multi-threaded relationships, identify expansion opportunities, and help define and scale Customer Success playbooks at a hypergrowth SaaS company.