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Perform quality assurance reviews of commercial, mortgage, and consumer loan files to verify documentation accuracy, compliance, and data integrity. Conduct pre- and post-closing reviews, validate core system records, identify trends and risks, recommend corrective actions, and support process improvements, training, and regulatory adherence.

Contact customers to resolve delinquent and overdraft accounts via phone, email, and mail; negotiate payment plans; send required notices; document interactions; use collections systems and Web Director; ensure compliance with FDCPA, BSA, and bank policies; perform related clerical duties.

Review alerts from fraud monitoring tools, investigate suspected fraud, gather supporting documentation, maintain logs and reports, escalate high-risk cases, collaborate with internal teams, and perform duties related to the Bank Secrecy Act under senior guidance.

The Branch Office Manager I oversees branch operations, manages team performance, drives sales growth, and ensures compliance while maintaining customer satisfaction.

Assess and manage cybersecurity risk for bank IT systems by performing formal risk assessments, leveraging threat intelligence, developing controls and mitigations, reviewing configurations, supporting BC/DR and audits, and coordinating with stakeholders and vendors.