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Leads the bank’s omnichannel customer support function, including BPO oversight, regulatory complaint management, KPI and SLA performance, support systems, automation, vendor relationships, and internal team leadership. Partners with Product, Technology, and Marketing to incorporate customer insights into business decisions while improving productivity, First Contact Resolution, service quality, and operational efficiency.

Prepare and submit accurate regulatory returns to Bank Negara Malaysia, PIDM, and other regulators. Manage regulatory reporting systems and processes, collaborate with Data, Finance, and Business teams on product reporting requirements, and support testing and reporting projects. Improve reporting controls, process efficiency, and financial data quality while maintaining compliance with regulatory deadlines.

The QA Engineer will drive software quality for digital banking platforms through manual and automated testing, test planning, regression and performance testing, defect tracking, test documentation, and automation support. The role collaborates with engineers, product managers, system integrators, and other stakeholders to clarify requirements, verify fixes, maintain testing environments, and improve quality processes across Agile or Waterfall projects.

Risk intern supporting process reviews, risk identification, incident investigations, root cause analysis, emerging risk research, and concise briefing notes. The role provides practical exposure to risk management within a Malaysian digital bank and requires strong written English, attention to detail, critical thinking, and structured communication.

Manage law enforcement requests, investigate potentially suspicious customer and transaction activity, prepare Internal Suspicious Transaction Reports, and ensure regulatory compliance and accurate documentation. The role also provides surveillance analytics, supports regulatory inquiries, and leads or contributes to automation and agentic AI projects designed to improve financial crime monitoring efficiency.

Supports enterprise-wide operational and non-financial risk management for a digital bank. Responsibilities include developing risk frameworks, RCSA and KRI processes, incident and loss event management, third-party risk oversight, regulatory reporting, technology and cyber risk integration, business continuity, ESG and emerging risk assessment, risk systems transformation, automation, and stakeholder training. The role advises business, technology, compliance, and operations teams while strengthening governance, resilience, reporting quality, and risk culture.

Supports technology operations initiatives, including operational reporting, process documentation, AI and automation projects, audit and compliance activities, and continuous improvement efforts.

Supports balance sheet management, liquidity and capital analysis, ALCO governance, product control, funds transfer pricing, and profitability reporting. Partners with Treasury, Risk, Product, Technology, Data, and Finance teams to evaluate products, improve financial systems, automate processes, strengthen controls, and deliver management, Board, and regulatory reporting. The role also develops financial models, performs reconciliations, supports Workday Finance enhancements, and contributes to strategic finance initiatives.

Supports the Compliance team in monitoring banking regulations, maintaining policies and guidelines, tracking regulatory filings, preparing audit and inspection materials, conducting compliance research, reviewing controls, and maintaining regulatory documentation. The intern will gain practical exposure to digital banking compliance, risk management, governance, and stakeholder communication while developing analytical and documentation skills.

Provides second-line AML, CFT, CPF, and sanctions risk advisory across high-risk customers, products, channels, and third parties. Conducts risk assessments, assurance testing, monitoring scenario validation, regulatory support, enterprise risk reporting, policy updates, and specialized training. Advises business units on complex financial crime risks, supports AML system configuration and testing, and maintains alignment with Malaysian regulations and FATF standards.