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Drive Mexico-focused customer acquisition and account growth for multinational clients by partnering with US sellers, negotiating agreements, creating annual business plans and KPI scorecards, defining resources, implementing SOPs and implementation plans, and acting as local escalation and market expert to align operations and strategy.

Serve as daily point of contact and relationship manager for top clients. Advocate for customer satisfaction, expand accounts, negotiate rates and carrier services, ensure shipment integrity, maintain tracking/reporting and accurate billing, and collaborate with internal teams to secure sales terms and operational efficiency.

Manage and administer operational policies and procedures to ensure high-quality service and cost control. Oversee supervisors, staffing, budgeting, and disciplinary actions. Act as liaison between account managers and operations, drive process improvements with systems engineers, investigate incidents, and ensure compliance with quality initiatives and documentation.

Manage the end-to-end digital content lifecycle: research, interview SMEs, write and optimize SEO/AEO content, publish in CMS, run social strategy and scheduling, support multi-channel campaigns, refresh underperforming content, and leverage GenAI for research and production.

Lead and implement EDI customer integrations: troubleshoot EDI errors, write requirements, coordinate development and testing, participate in architecture reviews, support trading partner mappings, and train internal teams.

Identify and develop leads (cold calls and research), negotiate rates, secure load volume, maintain customer relationships, update internal systems, ensure shipment integrity, and track billing and invoicing to support revenue growth.

Support sales by managing key accounts, enter and track loads in the TMS, schedule pickups/deliveries, communicate shipment status, resolve shipment issues, prepare load data for accounting, and monitor reporting.

Supervise last-mile warehouse associates: assign and monitor work, train on equipment and safety, manage tools and inventory, perform merchandise reconciliation, correct performance issues, and ensure productivity while lifting up to 50 lbs.

The Associate Representative in Business Development identifies new business opportunities, builds relationships with customers, and manages operational needs to drive revenue growth.

As a Customer Operations Specialist, you will manage reports, track shipments, resolve issues, and ensure positive customer experiences.