Provide remote and on-site technical support for multiple MSP clients across the UAE. Resolve tickets within SLAs, support Windows, macOS, Microsoft 365, servers, networks, backups, virtualization, and business applications. Monitor environments using RMM tools, respond to alerts, document configurations and fixes, and perform installations and onboarding. Serve as the primary technical contact while communicating clearly with non-technical clients.

Deploys and supports LAN, WAN, wireless, firewall, VPN, and switching infrastructure for MSP clients and large-scale events. Configures FortiGate and UniFi environments, performs troubleshooting, monitoring, maintenance, site surveys, and documentation. Provides on-site support during event build-up, live operations, and de-rig, including evenings, weekends, and holidays. Supports network migrations, upgrades, temporary deployments, and high-pressure incident resolution.