Supports daily IT operations by installing and maintaining hardware, operating systems, software, and network equipment across Windows, Linux, and macOS environments. Troubleshoots technical issues, maintains security software, configures hypervisor systems, and trains employees on new technology. The role requires foundational knowledge of security concepts, including threat modeling, encryption, and access controls, along with analytical problem-solving skills.

The Technical Support Engineer will diagnose technical issues, manage complaints, communicate with customers, and ensure timely resolution by coordinating with engineering teams.