Freelance Video Operations Engineer providing first-level technical support for livestream events: monitoring, customer/partner production support, content distribution/validation, and troubleshooting in Kiswe's cloud environment. Support night and weekend events, follow documentation, escalate issues, and communicate professionally with internal teams and partners.

Support project and product feature design by documenting requirements, running process and gap analyses, creating landing pages and media assets, coordinating stakeholders, managing content and media, producing test plans, and tracking project progress to ensure timely delivery.