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Lead and develop a team of Technical Customer Success Managers serving enterprise and mid-market engineering organizations. Build scalable onboarding, adoption, renewal, expansion, escalation, and business review programs; define portfolio health metrics; manage at-risk accounts; engage engineering executives; and collaborate with Sales, Solutions Architecture, Product, Engineering, and Marketing. The role requires strong technical credibility in DevOps, platform engineering, cloud-native technologies, and enterprise SaaS customer success.

Lead and grow a technical customer success team serving enterprise and mid-market engineering organizations. Manage performance, hiring, coaching, playbooks, portfolio metrics, customer escalations, renewals, expansions, and executive engagement. Partner cross-functionally with Sales, Solutions Architecture, Product, Engineering, and Marketing to improve customer outcomes and scale operations. The role requires technical credibility in DevOps, platform engineering, Kubernetes, CI/CD, Infrastructure as Code, and cloud environments.

Own post-sale customer success, renewals, expansion, and retention for strategic B2B SaaS accounts. Build executive relationships, drive platform adoption, identify churn risks, manage renewal and expansion pipelines, negotiate commercial agreements, and coordinate cross-functional teams. Translate customer platform engineering challenges into strategic solutions while providing customer insights to Product, Sales, and leadership.

Lead full-cycle recruiting for GTM and business functions (Sales, Marketing, Customer Success, Partnerships). Partner with hiring leaders to define role requirements, proactively source and build pipelines, manage structured interview processes and candidate experience, and champion employer brand. Provide market intelligence and collaborate with a global recruiting team to close hires.

Own post-sale customer success, renewals, retention, adoption, and expansion for strategic B2B SaaS accounts. Build executive relationships, manage multi-threaded stakeholder engagement, diagnose platform engineering challenges, drive product adoption, develop expansion pipelines, forecast revenue, and prevent churn. Coordinate cross-functional teams to deliver customer outcomes while providing customer intelligence to Product and Sales leadership.

Lead and grow a US sales engineering team across the Americas. Responsibilities include coaching SEs, managing technical evaluations and POCs, supporting strategic enterprise deals, hiring and onboarding team members, defining scalable SE processes, improving enablement, leveraging AI and automation, and translating customer insights into product feedback. The role requires hands-on technical involvement in demos, architecture discussions, escalations, and competitive situations while partnering closely with sales, product, engineering, and technical success teams.

Lead and manage multiple AI-focused engineering teams while driving org-wide AI SDLC transformation. Improve developer experience with AI-driven tools and agentic workflows, set architectural vision, mentor leaders, and coordinate cross-functional delivery to ensure scalable, reliable, and observable AI-enabled platform development.

The Senior Full Stack Engineer will develop solutions for internal developer portals, handling both frontend and backend tasks, and is experienced in complex system design.

Manage end-to-end deal desk and quote-to-cash processes, maintain CRM hygiene (HubSpot), own territory/account assignments, optimize sales processes and tools, produce analytics and reports, and document SOPs to support Sales, Finance, and Legal.

Owner of technical go-to-market for Port: craft demo-driven product narratives, build and manage demo environments, create technical content and training, and partner cross-functionally to translate platform capabilities into customer value.