Lead complex client IT projects involving Microsoft 365 and Azure architecture, migrations, Exchange Online, Entra ID, Intune kiosk deployments, endpoint management, Google Workspace, VoIP, and PowerShell automation. Handle Tier 3 escalations and security incidents, assess compliance and infrastructure health, develop improvement roadmaps, optimize licensing, evaluate vendors, present executive reports, and create technical documentation. The role requires direct client leadership, project management, and support across cloud, identity, networking, and cybersecurity environments.