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The Network & IT Support Engineer will manage Manila's network operations, ensuring device readiness, security controls, and compliance for employees across multiple countries. Responsibilities include network security implementation, endpoint support, and maintaining HIPAA/SOC2 controls.

Lead user research and usability testing with dentists and lab teams. Design mobile-first communication and desktop operations dashboards. Take concepts to dev-ready specs, collaborate with product and engineers, and craft trustworthy AI-assisted workflows that support decision-making and adoption.

Own end-to-end verification and adoption of product features: create and run functional/manual test cases from FRDs, lead UAT with stakeholders, produce documentation and training, and run 30-day post-launch audits to confirm Day-1 readiness and reduced support tickets.

Lead and coordinate four product pillars, unblock and mentor Product Managers (Revenue Engineers), own roadmap and product ops, align engineering and AI squads, and translate customer problems into prioritized shipping work.

Lead the end-to-end technical design of the Customer Experience Platform, overseeing engineers, and ensuring high uptime and scalability while integrating AI components.

Own the Order-to-Cash cycle: manage AR, billing, collections, and QuickBooks entries. Reconcile bank and credit card accounts, prepare sales tax filings, escalate anomalies, and supervise one junior accountant. Work night shift to support Canadian operations and ensure accurate, timely financial records and collection performance.

The Automation & Stability Engineer will build and maintain automated test infrastructure, including a Global Regression Library and security gates, to ensure quality and performance in software releases.

Manage day-to-day bookkeeping for a fast-scaling dental-tech company: AP/AR entries in QuickBooks, bank and credit card reconciliations, sales tax filing, journal integrity, and flagging anomalies to ensure accurate transactional records across multiple countries.

The Lead Front End Engineer will own the architecture of a new dashboard platform, define standards, integrate with backend systems, mentor engineers, and drive technical decisions from day one.