Top Tech Jobs & Startup Jobs

Designs and oversees scalable, secure, and cost-efficient cloud architectures aligned with organizational objectives. Translates business requirements into cloud solutions, develops governance frameworks, ensures compliance with FedRAMP, FISMA, and NIST standards, and guides cloud integration and transformation initiatives. Collaborates with technical and executive stakeholders, applies cloud security and risk management practices, and stays current with emerging technologies.

Designs and maintains scalable data architectures, models, databases, data pipelines, and integration processes. Responsibilities include database optimization, data transfer, ETL, API integration, security controls, encryption, compliance, documentation, and ensuring data quality, integrity, availability, and performance. Collaborates with analysts, SMEs, system owners, agencies, customers, and end-users to deliver secure mission-supporting data solutions.

Coordinates enterprise audiovisual and video teleconferencing operations, including executive meetings, conferences, webinars, training, and hybrid events. Plans productions, manages schedules and technical personnel, oversees live event execution, troubleshoots AV/VTC systems, coordinates vendors and maintenance, maintains documentation and asset records, and provides executive and customer support. The role also supports monitoring, incident management, system upgrades, acceptance testing, and continuous process improvement.

Supports EEOC enterprise IT, business transformation, and FOIA initiatives through requirements management, business process analysis, stakeholder engagement, application assessment, process improvement, and system modernization. Acts as a liaison between business, FOIA, records management, leadership, and technical teams. Develops process models and requirements, supports FOIA case management system configuration and testing, evaluates applications and dependencies, and contributes to SDLC, Agile, implementation, change management, and continuous improvement activities.

Provides Tier 2 technical support to EEOC users by diagnosing and resolving hardware, software, operating system, application, peripheral, connectivity, and access issues. Installs and configures end-user devices, manages incidents and service requests within SLAs, documents ticket activity, communicates resolution timelines, escalates complex issues to Tier 3, develops troubleshooting documentation, and collaborates with technical teams while protecting agency information.

Provides expert audiovisual, video teleconferencing, multimedia production, and collaboration technology support across EEOC headquarters and 53 field offices. Responsibilities include configuring, operating, maintaining, and troubleshooting AV/VTC systems; supporting meetings and live events; managing cameras, audio, video, displays, control systems, and streaming; editing multimedia content; resolving complex technical issues; documenting systems; and coordinating with users, IT teams, vendors, and field offices.

Administer Azure, Active Directory, Microsoft 365, network services, enterprise applications, and workstations for the EEOC. Manage accounts, permissions, GPOs, identity access, software deployments, patching, system hardening, vulnerability remediation, monitoring, and troubleshooting. Use PowerShell and support CI/CD automation. Document changes, resolve technical issues, assist users, and collaborate with help desk, cybersecurity, network, engineering, and application-support teams while following federal security requirements.

Provide advanced Tier 3 technical and business-functional support for complex enterprise incidents. Responsibilities include troubleshooting applications, Microsoft 365, Windows workstations, mobile-device management, and Windows 11 migration compatibility. Perform root-cause analysis, application testing, documentation, incident and problem management, and technical escalation support while collaborating with service desk, infrastructure, application, cybersecurity, and business teams.

Manage EEOC enterprise help desk operations, personnel, staffing, escalations, ticket lifecycles, service-level compliance, reporting, and continuous improvement. Ensure ITIL-aligned processes, accurate documentation, timely ticket resolution, customer-focused support, policy compliance, and effective coordination with management, vendors, contractors, and technical teams. Provide coaching, performance feedback, resource allocation, and approval of escalated ticket resolutions and closures.

Lead end-to-end proposal development using Shipley methodology: create schedules, compliance matrices, coordinate SMEs, manage color-team reviews, ensure consistency between technical and cost volumes, oversee production and RFIs.