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Lead SaaS customer onboarding from kickoff through go-live, including account configuration, integrations, workflow discovery, training, troubleshooting, performance monitoring, and handoff to Customer Success or Support. Manage multiple onboarding timelines, collaborate with product and engineering teams, interpret AI performance data, support documentation improvements, and refine implementation processes to improve scalability and customer satisfaction.

Sell SaaS-based payments solutions to existing and prospective aesthetic practices and salons. Generate leads, expand current accounts, conduct discovery, analyze merchant statements and fee structures, demonstrate savings, and communicate platform value. Manage sales activity in Salesforce, meet quotas and KPIs, and collaborate with sales, support, onboarding, product, marketing, and customer success teams to support implementation and customer satisfaction.

The Sales Development Representative will generate sales pipeline growth by engaging prospects, qualifying opportunities, and scheduling product demonstrations for the sales team.

Lead a payments sales team to drive adoption, activation, and GMV growth across customers. Build disciplined overlay sales motions with SaaS/EMR partners, coach sellers, use data to prioritize accounts, and partner cross-functionally to remove blockers and report performance trends.

Drive payments adoption and transaction volume within the existing customer base by onboarding payments accounts, analyzing payment trends, identifying expansion opportunities, consulting on reconciliation and efficiency, partnering with internal teams to optimize payments, and managing pipeline and metrics in CRM to meet growth and retention targets.